AI Sentiment Analysis

Every call scored. Every emotion tracked.

AI sentiment analysis for the call center: 92–96% accuracy on Tier-A languages. Live scoring on voice, chat, SMS, and social — upset customers route to senior agents automatically.

Prueba gratuita de 14 días.

  • LIVE SCORING
  • VOICE + CHAT + SOCIAL
  • AUTO-ROUTING
Live sentiment · Call C-7421
Aethon Industries · queue: Billing
ROUTING
Start
+22
Lowest
−78
Now
+71
+1000−100
Frustrated
I've been on hold for twenty minutes…
-42
Risk · auto-route
Cancel my account.
-78
Recovering
OK that's actually fair.
+18
Positive close
Thanks, that worked.
+71
0:001:303:004:306:00
Auto-routed → Senior agent · Marisol R.
02:14
Trigger: sentiment ≤ −60 for >6s · queue: Billing · skill: retention

By the time a supervisor hears a call went sideways, the customer has churned. AI sentiment reads the emotional temperature of every conversation as it happens.

What it tracks

Five signals you can act on, before the call ends.

Sentiment isn't a post-call score. It's a live signal that changes routing, alerts supervisors, and saves accounts in real time.

Voice + chat + SMS + social

Same model across every channel. Real-time scoring on every conversation, not just calls.

VozChatSMSWhatsAppInstagramEmail

Sentiment trajectory

Start, middle, end — see exactly when sentiment dipped and what was said in that moment.

Compliance-risky calls flagged

Auto-flag when patterns match risk policies.

Auto-routing

When sentiment dips below your threshold, the call hops to a senior agent — no supervisor pings, no manual intervention.

Threshold
≤ −60 for >6s
JMJunior → Senior

Trend dashboards

By agent, queue, campaign, time of day. Spot patterns before they become churn.

32 languages

Same accuracy. Same latency.

Sentiment models are evaluated against human-rated calls quarterly. Tier-A languages run 92–96% on clean audio; Tier-B run 88–94% and improve with custom training on your data.

Tier A · 92–96%Tier B · 88–94%
EN
English96%
ES
Español94%
FR
Français93%
DE
Deutsch93%
PT
Português92%
ZH
中文91%
HI
हिन्दी90%
AR
العربية89%
JP
日本語89%
IT
Italiano92%
NL
Nederlands91%
KO
한국어88%
Plus 20 more · custom training improves accuracy by 3–6 points
Testimonios

Lo que dicen los clientes después de 90 días.

Equipos reales, números reales: desde pisos de ventas, escritorios de CX y colas de soporte.

Probamos tres herramientas de telefonía en la nube antes de esta. La razón por la que nos quedamos es aburrida: siguió funcionando en cuatro zonas horarias. Nuestro equipo de ventas dejó de pensar en el teléfono.

Arjun Mehta

Jefe de Crecimiento · Chennai

El tablero de mitad de turno es donde realmente paso el día. Profundidad de la cola, carga de agentes y sentimiento en una sola pantalla: puedo asesorar a alguien antes de que se convierta en una mala crítica.

Rachel Monroe

CX Manager · Denver

AI covers overflow calls in Hindi and English, so we stopped losing weekend leads. It's not perfect — it hands off to us on anything ambiguous — but for hours and bookings, it beats voicemail every time.

Priya Nair

Support Lead · Bengaluru

HubSpot sync is quiet infrastructure. Every call, note, and recording just shows up on the contact — nobody has to remember to log it. That's why our forecast is finally accurate.

Daniel Carter

Head of Sales · Chicago

I set the whole thing up on my phone during a delayed flight. Six people, three countries, one number that rings all of us. My old provider needed a two-week onboarding for the same thing.

Neha Iyer

Founder · Mumbai

Porting 40 numbers across three countries was the part I dreaded most in the migration. It was done in a week, free, and I only had to sign one form. That set the tone for the rest of the rollout.

Sophie Laurent

COO · Paris

+24%

First Contact Resolution

11 hrs

Per week returned to sales

−38%

Average Handle Time

Confiable y compatibleSOC 2 Tipo IIPCI-DSSISO 27001AES-256 encryption
Side-by-side

MCM vs CallMiner / Observe.AI / Cresta

Honest, sourced facts — not marketing.

Feature
CallMiner / Observe.AI / Cresta
My Country Mobile
Real-time routing on sentiment
Post-call only on most tiers
Live + post-call
Channels covered
Voice-only on base plans
Voice + chat + SMS + social
Stated accuracy
Not published
92–96% Tier-A, 88–94% Tier-B
Precios
Per-seat add-on
Included in plan
Languages supported
EN + a few EU
32 languages
Two plans to fit your team

Stop measuring satisfaction. Start changing it mid-call.

14-day free trial · Cancel anytime

Preguntas frecuentes

Las preguntas que hacen los equipos en la primera convocatoria.

How accurate is it?expand_more

92-96% on clean audio in English. 88-94% across other supported languages. Improves with custom training.

Does it work on chat?expand_more

Yes. Same model on voice, video, chat, SMS, and social channels.

Can we set custom thresholds?expand_more

Yes. Per queue, per campaign, per skill.

Every call scored. Every emotion tracked.

AI sentiment routes upset customers to senior agents — automatically.