“Tulijaribu zana tatu za simu za wingu kabla ya hii. Sababu tuliyokaa inachosha - iliendelea kufanya kazi katika maeneo ya saa nne. Timu yetu ya mauzo iliacha kufikiria kuhusu simu.”
Arjun Mehta
Mkuu wa Ukuaji · Chennai
Conversational AI
Conversation Analytics Platform — every conversation understood.
AI intent, sentiment, objection detection across voice, chat, and messaging at scale.
Jaribio la bure la siku 14.
- EVERY CHANNEL
- WAREHOUSE SYNC
- ENTERPRISE
Voice · 02:14
Intent: renewSentiment +0.4
Chat · WhatsApp
Intent: cancelObjection: price
Voice · 04:55
Intent: supportSentiment −0.2
Chat · Web
Intent: upgradeCompliance ✓
Warehouse
snowflake · prod
- intent_scores+1.4M
- sentiment_traj+1.4M
- objections+212K
- compliance_flags+31K
Sync · realtime~1.2s
SnowflakeBigQueryRedshift
Your contact center generates tens of thousands of conversations a week. QA samples a handful. Conversational AI analyzes every single one and flags the ones that matter.
What Our AI scores
Four signals. Every conversation.
Our AI turns unstructured calls and chats into the structured signals your data team can actually join against the rest of the business.
Renewal · 0.92
Intent classification
Per-utterance confidence on what the customer is trying to do. Custom intents on Enterprise.
Per utteranceconf 0.70
Trend +0.4
Sentiment trajectory
Sentiment score over the conversation arc — not just an average, the slope.
Per utteranceconf 0.74
Match · price
Objection detection
Flagged against your top stalls — price, security, integrations, timing.
Per utteranceconf 0.78
Disclosure ✓
Compliance phrase detection
Required disclosures, prohibited promises, regulated phrasing — caught in real time.
Per utteranceconf 0.82
Warehouse-native
Lands in your data stack. Not ours.
Every scored conversation exports to Snowflake, BigQuery, or Redshift in real time. Your data team joins it against CRM and support ticket tags.
S
Snowflake
~1.2s sync
B
BigQuery
~1.2s sync
R
Redshift
~1.2s sync
analyst@warehouse · sql
SELECT intent, AVG(sentiment) AS avg_s,
COUNT(*) AS conversations
FROM ai.intent_scores z
JOIN salesforce.opportunities o
ON z.contact_id = o.contact_id
WHERE z.created_at > '2026-04-01'
GROUP BY intent;
intentavg_sconversations
renew+0.421,284
cancel−0.31612
upgrade+0.55489
support−0.083,914
Enterprise plan
Why this ships on Enterprise.
Custom intent taxonomies, speech analytics on historical data, and dedicated training models require extra compute. Included on Enterprise.
Custom intent taxonomies
Train Our AI on the labels your analysts actually use — not the generic ones.
Speech analytics on historical data
Score archived recordings going back years. Answer questions you couldn’t ask before.
Dedicated training models
Per-tenant model weights. No shared training. Enterprise compute reserved for you.
Ushuhuda
Wateja wanasema nini baada ya siku 90.
Timu halisi, nambari halisi - kutoka kwa sakafu za mauzo, madawati ya CX na foleni za usaidizi.
+24%
Utatuzi wa Mawasiliano wa Kwanza
Saa 11
Kwa wiki kurudi kwa mauzo
−38%
Muda Wastani wa Kushughulikia
Two plans to fit your team.
Jaribio lisilolipishwa la siku 14 · Ghairi wakati wowote
Maswali Yanayoulizwa Mara kwa Mara
Timu za maswali huuliza kwenye simu ya kwanza.
Is Conversational AI in the standard plans?expand_more
No. Conversational AI is available on Enterprise. See /pricing for details.
Can we train custom intents?expand_more
Yes. Upload 50+ labeled conversations and Our AI learns your taxonomy in 48 hours.
Does it score historical data?expand_more
Yes. Upload archived recordings or transcripts for batch scoring.
Every conversation understood.
AI intent, sentiment, objection detection across voice, chat, and messaging at scale.