“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
MCM vs Five9
Five9 alternative: why pay $149 when $28 gets you more?
Five9 is a serious contact center. It is also half a phone system — the office still needs phones, video, chat, and SMS from somewhere else. MCM bundles all of it on one $28 line.
14-day free trial
- UCaaS+CCaaS
- 1-SEAT MIN
- AI INCLUDED
- ONE BILL
Procurement view · 50-seat contact center
Two purchase orders vs one. Public list pricing, Apr 30, 2026.
Five9 buyer2 vendors
Five9 Core
CCaaS · 50 seats min
Inbound voice✓
Outbound dialer✓
Routing✓
Phone (office)—
Video—
Team chat—
SMS—
Per seat$149
+
RingCentral MVP (bolt-on)
UCaaS · for the rest of the office
Phone (office)✓
Video✓
Team chat✓
SMS✓
Per seat$25
All-in / seat
$174
MCM buyer1 vendor
My Country Mobile · Pro
UCaaS + CCaaS · 1 seat min
Inbound voice✓
Outbound dialer✓
Routing✓
Phone (office)✓
Video✓
Team chat✓
SMS✓
AI receptionist✓
Campaign engine✓
WhatsApp✓
Per seat$28
All-in-one
All-in / seat
$28
Saved per seat / month
$146
$146 / seat saved
1 vs 50 seat min
1 SKU vs 2
Five9 sells contact center. We sell contact center plus the phone system on the desk next to it. Below is the math, the ledger, and the honest places where Five9 is still the right buy.
The shock total
$87,600 a year. Same 50-seat team.
Five9 starts at a 50-seat enterprise floor and quotes before you add the bolt-on phone vendor. We start at 1 seat with everything bundled.
Five9 + RC bolt-onCCaaS + UCaaS
Five9 Core$149 × 50
Phone vendor (RC MVP)+$25 × 50
Per seat / month$174
Annual · 50 seats$104,400
Five9 quotes typically require a 50-seat minimum and an annual term commitment.
One vendor
My Country MobilePro
Pro seat (UCaaS + CCaaS)$28 × 50
AI receptionist + agent assist+$0
Per seat / month$28
Annual · 50 seats$16,800
Save $87,600/year — and start at 1 seat, scale up as the team grows.
Sources · five9.com/products/pricing · ringcentral.com/office/plans-and-pricing.html · mycountrymobile.com/pricing · accessed Apr 30, 2026
The other half of the bill
Four things every office needs that Five9 doesn't sell.
Five9 ends at the queue. Everyone outside it — finance, engineering, the front desk — still needs a phone, a meeting room, a chat tool, and a way to text customers. We give you all of it on the same line.
Office phone (UCaaS)
Outside the queue
Five9 routes calls to agents. It does not give the office staff a softphone, a deskphone, or a personal DID. You'll add a UCaaS vendor for everyone outside the contact center.
Office directory · 14 of 50 seats
CFO · Erika Sunx101
Engineering Lead · Marco P.x214
Office manager · Diane R.x108
Video meetings
Internal collab
Five9 has no video room product. Every standup, every customer demo, every interview goes through a separate Zoom or Teams license — another monthly bill, another login.
Live · Q2 review7 / 8 joined
Team chat
Internal messaging
There is no Five9 channel for the marketing team to plan a launch in. You'll be on Slack, Teams, or Google Chat — and the contact center context never comes with you.
#launch-q3
ETA on the demo deck?
#sales-floor
Hot lead from yesterday's webinar 🔥
Business SMS
Two-way customer texting
Five9 has digital channels in the contact center, but no number-level SMS for sales reps to text back from. You'll bolt on a third tool — or lose the channel entirely.
+1 415-555-0144 · Lila
On my way 👍
+1 213-555-0991 · Ben
Got the quote, thanks!
Feature ledger
Side-by-side, line-by-line.
Every row cites both vendors' published documentation. If a feature ships during your evaluation, this page updates within 30 days.
Capability
MCM
Five9
UCaaS (office)
HD calling (deskphone/softphone)
Video meetings
Team chat
SMS / MMS
CC only
Online fax
Contact center & outbound
Inbound voice routing
Predictive dialer
Power dialer
Campaign engine
Skill-based routing
Wallboard
Quality management
Premium tier
Workforce management
Built-in
Optimum tier
AI
AI receptionist
Included
AI Studio add-on
Agent assist
Included
Add-on
Conversation summary
Included
Add-on
Sentiment analysis
Included
Add-on
Coverage & commercials
DID coverage
190 countries
60 countries
Toll-free
Minimum seats
1 seat
50 seats
Free porting
UCaaS + CCaaS one bill
CCaaS only
Scoreboard (22 capabilities)
22 / 22
15 / 22
Honest section
Where Five9 is the better pick.
We can't claim to win every category. Here are the three places where Five9 genuinely fits better than us — written before our sales team sees this page.
Five9 wins
Workforce management depth
Five9's WFM/WFO suite is the deepest in the market — forecast accuracy, intraday adherence, gamification. If you run a 500-seat BPO, this is genuinely best-in-class.
Five9 wins
Pure-play CCaaS pedigree
Five9 has been a Gartner CCaaS leader for 8+ years. If your IT review board uses that report as a hard filter, that's a real signal we don't yet match.
Five9 wins
Existing BPO / outsourcer contracts
If your operation is already integrated into a BPO that bills through Five9 (Concentrix, Teleperformance, etc.), changing vendors usually means re-papering both contracts. Talk to procurement first.
Switcher timeline
Three weeks from sign-up to cancelled Five9.
Most contact-center migrations finish inside 21 days. Here's exactly what happens — including the day the office finally gets phones from the same vendor.
Day 0Step 1 of 5
Sign up & invite team
Free trial activates instantly with 1-seat minimum. UCaaS phones, video, and chat provision alongside the contact center on the same login.
Day 1Step 2 of 5
Export Five9 IVR & queues
Use the Five9 admin console to export IVR scripts, skill groups, and ANI rules. We map fields automatically — you review the diff in our wizard.
Day 3Step 3 of 5
Drop the office on the same line
Provision deskphones, softphones, and video rooms for the staff who never had Five9 access. Same admin console, no second vendor.
Day 7-14Step 4 of 5
Number port + agent cutover
Carrier handoff scheduled at 2 AM your local time. Agents log into MCM CC the next morning. Old Five9 line forwards while the new one activates.
Day 21Step 5 of 5
Cancel Five9 + bolt-on
We send a transition memo to your team. Cancel both Five9 and the UCaaS bolt-on on day 21 — your free trial converts when you're ready.
Buyer-first
Who should pick which?
Two honest persona picks — one for MCM, one for Five9.
Pick MCM
Mid-market teams that want one vendor for the whole company.
- Companies under 500 seats where the office and contact center are billed together — Five9's 50-seat floor and CCaaS-only model don't fit.
- Budget-constrained ops paying $174/seat today across two vendors — direct $146/seat/month savings.
- Teams that need AI included rather than as a separate Five9 AI Studio quote.
- International operators — 190 countries vs 60, plus WhatsApp and multi-domain.
Pick Five9
Large BPOs and 500+ seat contact centers with deep WFM needs.
- Outsourcers and BPOs running on Five9-billed contracts — switching usually means re-papering both vendor and client contracts.
- 500+ seat operations with serious WFM/WFO requirements — Five9's workforce optimization suite is genuinely best-in-class.
- Public companies where Gartner CCaaS leadership is a hard procurement filter.
Compare more
Still shortlisting? Stack us against the next vendor.
Testimonials
What clients say after 90 days.
Real teams, real numbers — from sales floors, CX desks, and support queues.
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
“The dashboard rewired how we run the floor. I spot a bottleneck mid-shift and coach the agent before it becomes a problem.”
Rachel Monroe
CX Manager · Finley Home Services
Finley
“HubSpot sync is the reason we stayed. Every call, note, and recording shows up on the contact — without anyone remembering to log it.”
Daniel Park
Head of Sales · NorthPeak Insurance
NorthPeak
“The IVR builder took me an afternoon, not a project plan. Cut our average handle time 38% in 60 days.”
Miguel Castro
Ops Director · Cedarwood Legal
Cedarwood
“AI covers every overflow call in Hindi and English. We stopped losing weekend leads overnight.”
Priya Nair
Support Lead · Vela Retail
Vela
“Porting 40 numbers across three countries was the part I dreaded. It was done in a week, free.”
Aisha Okafor
COO · Kairo Health
Kairo
“Transcripts + sentiment scoring inside HubSpot deals turned every discovery call into searchable gold.”
Jonas Lindqvist
Head of RevOps · Lumen Digital
Lumen
+24%
Finley
First Contact Resolution
11 hrs
NorthPeak
Per week returned to sales
−38%
Cedarwood
Average Handle Time
Related
Explore more on the platform
/compare/best-five9-alternatives/
10 best Five9 alternatives
All 10 vendors most Five9 buyers shortlist.
Read more
/compare/vs-ringcentral/
MCM vs RingCentral
If you also want the office phone on the same bill.
Read more
/pricing-and-plan/
Pricing
$28 all-in vs $149 per Five9 seat. No 50-seat minimum.
Read more
FAQ
The questions teams ask on the first call.
What is MyCountryMobile's cloud contact center platform?expand_more
Cloud phone and AI contact center in one product. Calls, chat, SMS, video, analytics, and an AI receptionist — in one place.
Do you offer a free trial?expand_more
Yes — 14 days, full platform, no feature limits.
How fast can we go live?expand_more
Same session. If you're porting existing numbers, that runs in the background for 5–10 business days — we provision temporary MCM numbers so your team is live today.
Does the AI cost extra?expand_more
No. Included on every plan.
Is it secure enough for regulated industries?expand_more
Yes. Full compliance stack — see /security for the certificate list.
Try the platform. Be on a call by lunch.
Same product, same support, same security — no matter which plan you pick.