Launch calling, video, chat, texting and AI agents under your logo, then resell to your customers fast.
Every feature in Cloud Phone, grouped by what it helps you do.
Introduce customers and earn commission, or rebrand Cloud Phone and Contact Center and run every customer from one console.
Five9 alternative: why pay $149 when $28 gets you more?
Five9 is a serious contact center. It is also half a phone system — the office still needs phones, video, chat, and SMS from somewhere else. MCM bundles all of it on one $28 line.
14-day free trial
- UCaaS+CCaaS
- 1-SEAT MIN
- AI INCLUDED
- ONE BILL
Five9 sells contact center. We sell contact center plus the phone system on the desk next to it. Below is the math, the ledger, and the honest places where Five9 is still the right buy.
$87,600 a year. Same 50-seat team.
Five9 starts at a 50-seat enterprise floor and quotes before you add the bolt-on phone vendor. We start at 1 seat with everything bundled.
Sources · five9.com/products/pricing · ringcentral.com/office/plans-and-pricing.html · mycountrymobile.com/pricing · accessed Apr 30, 2026
Four things every office needs that Five9 doesn't sell.
Five9 ends at the queue. Everyone outside it — finance, engineering, the front desk — still needs a phone, a meeting room, a chat tool, and a way to text customers. We give you all of it on the same line.
Office phone (UCaaS)
Five9 routes calls to agents. It does not give the office staff a softphone, a deskphone, or a personal DID. You'll add a UCaaS vendor for everyone outside the contact center.
Video meetings
Five9 has no video room product. Every standup, every customer demo, every interview goes through a separate Zoom or Teams license — another monthly bill, another login.
Team chat
There is no Five9 channel for the marketing team to plan a launch in. You'll be on Slack, Teams, or Google Chat — and the contact center context never comes with you.
Business SMS
Five9 has digital channels in the contact center, but no number-level SMS for sales reps to text back from. You'll bolt on a third tool — or lose the channel entirely.
Side-by-side, line-by-line.
Every row cites both vendors' published documentation. If a feature ships during your evaluation, this page updates within 30 days.
Where Five9 is the better pick.
We can't claim to win every category. Here are the three places where Five9 genuinely fits better than us — written before our sales team sees this page.
Workforce management depth
Five9's WFM/WFO suite is the deepest in the market — forecast accuracy, intraday adherence, gamification. If you run a 500-seat BPO, this is genuinely best-in-class.
Pure-play CCaaS pedigree
Five9 has been a Gartner CCaaS leader for 8+ years. If your IT review board uses that report as a hard filter, that's a real signal we don't yet match.
Existing BPO / outsourcer contracts
If your operation is already integrated into a BPO that bills through Five9 (Concentrix, Teleperformance, etc.), changing vendors usually means re-papering both contracts. Talk to procurement first.
Three weeks from sign-up to cancelled Five9.
Most contact-center migrations finish inside 21 days. Here's exactly what happens — including the day the office finally gets phones from the same vendor.
Sign up & invite team
Free trial activates instantly with 1-seat minimum. UCaaS phones, video, and chat provision alongside the contact center on the same login.
Export Five9 IVR & queues
Use the Five9 admin console to export IVR scripts, skill groups, and ANI rules. We map fields automatically — you review the diff in our wizard.
Drop the office on the same line
Provision deskphones, softphones, and video rooms for the staff who never had Five9 access. Same admin console, no second vendor.
Number port + agent cutover
Carrier handoff scheduled at 2 AM your local time. Agents log into MCM CC the next morning. Old Five9 line forwards while the new one activates.
Cancel Five9 + bolt-on
We send a transition memo to your team. Cancel both Five9 and the UCaaS bolt-on on day 21 — your free trial converts when you're ready.
Who should pick which?
Two honest persona picks — one for MCM, one for Five9.
Mid-market teams that want one vendor for the whole company.
- Companies under 500 seats where the office and contact center are billed together — Five9's 50-seat floor and CCaaS-only model don't fit.
- Budget-constrained ops paying $174/seat today across two vendors — direct $146/seat/month savings.
- Teams that need AI included rather than as a separate Five9 AI Studio quote.
- International operators — 190 countries vs 60, plus WhatsApp and multi-domain.
Large BPOs and 500+ seat contact centers with deep WFM needs.
- Outsourcers and BPOs running on Five9-billed contracts — switching usually means re-papering both vendor and client contracts.
- 500+ seat operations with serious WFM/WFO requirements — Five9's workforce optimization suite is genuinely best-in-class.
- Public companies where Gartner CCaaS leadership is a hard procurement filter.
Still shortlisting? Stack us against the next vendor.
The questions teams ask on the first call.
How does MCM compare to Five9 for contact-center workloads?expand_more
MCM ships the omnichannel queue, predictive dialer, agent assist, sentiment, and supervisor tools Five9 is known for — on a modern cloud stack, at a lower per-seat cost, and with cloud phone/UCaaS in the same login (Five9 is contact-center only). See the honest ledger above.
Is MCM cheaper than Five9?expand_more
Yes — MCM's per-seat pricing runs meaningfully below Five9's on comparable tiers, and AI features come included on every plan rather than as premium add-ons. Volume/enterprise quotes on request.
Can I port my Five9 numbers to MCM?expand_more
Yes. USA porting from Five9 runs 5–10 business days, port-out fees covered by MCM. We provision temporary MCM numbers so your team is live day one while the port completes.
How long does switching from Five9 to MCM take?expand_more
Same session for the core cutover — team live, calling in and out. Number porting runs in the background over 5–10 business days with no downtime. Enterprise migrations get a dedicated TAM to sequence the cutover.
Try the platform. Be on a call by lunch.
Same product, same support, same security — no matter which plan you pick.