Emotion Insights

AI Sentiment Feel Every Conversation Respond with Confidence

Within seconds you get a short, clear summary of the emotion + what mattered most, and it automatically saves everything to the right spot — your CRM, ticket, or team view. No extra typing, no forgotten details.
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AI Sentiment
Powering conversations for 17500+ businesses

Top Features

Three things that make every day easier

Get the important bits without replaying anything

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A quick summary pops up right after the call or message - main mood, key issue, how it ended — so you don’t have to listen to the whole thing again.

Catch the feeling right away

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AI Sentiment hears the emotion even when the words are polite — so you know instantly if someone is upset, confused, relieved or happy.

Everything saves itself — zero effort

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The full sentiment breakdown, summary and tags drop straight into your contact record, ticket history or shared dashboard. The next person on the team already knows the vibe.

Get the important bits Catch the feeling Everything saves itself

A quick summary pops up right after the call or message — main mood, key issue, how it ended — so you don’t have to listen to the whole thing again.

Get the important bits
AI Sentiment hears the emotion even when the words are polite — so you know instantly if someone is upset, confused, relieved or happy.
Catch the feeling
The full sentiment breakdown, summary and tags drop straight into your contact record, ticket history or shared dashboard. The next person on the team already knows the vibe.
Everything saves itself
Missed emotions escalate small issues

When you miss how someone really feels, small problems turn into big ones

Frustration builds, calls get escalated, customers quietly leave.
AI Sentiment helps you notice those emotions early and reply with the kind of care that actually calms things down and keeps people happy.

Real ways teams are using it right now

Gentle real-time tips

Soft on-screen prompts during tense moments – e.g., “Say you’re truly sorry” or “Pause and listen fully” – help agents respond with a natural, caring tone.

See emotion patterns

Quick dashboard shows peak frustration/joy times and trigger topics – perfect for fixing recurring issues early.

Spot your empathy superstars

Easily identify agents who consistently calm upset callers and turn calls positive – ideal for team shout-outs and training examples.
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Smoother workflow
MCM’s AI Sentiment finally lets us feel what’s really going on behind the words. We step in sooner when someone’s upset, show real empathy, and our customer satisfaction numbers have gone up noticeably.
user

Nahid Ansari

Founder @ Ajoxi

Make AI Sentiment fit the way your team actually works

Strong Negative Alerts

Only pinged for intense negative emotions.

Notification Preferences

Pick alerts for app, Slack, email easily.

Summary Style Choice

Choose bullet or detailed recaps that fit.

Custom Tag Options

Add tags for follow-ups, reviews, training.

Route Frustrated Calls

Send upset callers to top agents automatically.

Language Tone Control

Set summaries to sound formal, friendly, or neutral.

Explore features
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