Calling
A Smarter way to manage every business call
Advanced calling features ensure a professional tone, keep you organized, and prevent work calls from disrupting your personal life.
Professional tone
Personalized greetings, call recording, intelligent routing, and 24/7 AI answering show customers you respect their time.
Phone Dialer
Use the built-in phone dialer to manage your Zia numbers separately for clear, professional communication daily and easily.
Achieve Better Balance
Smart routing and do-not-disturb settings safeguard your personal time, while AI continues assisting customers whenever you’re unavailable.
Clients expect professionalism — not missed calls or personal voicemail
Eliminate the need for 'sorry, can you explain that again?' conversations.
When customers return calls, you have all the context from previous interactions, eliminating the need for them to repeat their situation.
- Call summaries and transcripts
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Missed Calls
ZIA guarantees that no calls are left unanswered. By having someone available to gather their information—even outside regular hours—it enhances the customer experience. It reassures them that their concerns are being acknowledged and will be promptly addressed.
Sakshi Surve
OPs Manager, Ajoxi
Popular features
Automated call management
Call Routing Designer
Create call routing visually with drag-&-drop tools. Set after-hours rules, route VIP callers, & adjust seamlessly without technical complexity or disrupting interactions.
AI-powered call notes and transcripts
Leverage advanced speech-to-text AI to generate transcripts and automate note-taking. Call summaries provide quick insights and suggested next step.
ZIA AI assistant
Zia AI answers calls 24/7, handles common inquiries, captures key details, and records every interaction—acting as a constant receptionist.
Call performance insights
Diagnose, troubleshoot, and resolve audio quality issues in real-time to ensure smooth, clear, and reliable conversations.
Call routing visually with drag-&-drop tools. Set after-hours rules, route VIP callers, & adjust seamlessly without technical complexity or disrupting interactions.
Leverage advanced speech-to-text AI to generate transcripts and automate note-taking. Call summaries provide quick insights and suggested next steps.
Zia answers calls 24/7, handles common inquiries, captures key details, and records every interaction—acting as a constant receptionist.
Diagnose, troubleshoot, and the resolve audio quality issues in real-time to ensure smooth, clear, and reliable conversations.
Calling features
Personalized caller ID
Display your own business name on all calls, not just an anonymous number.
Branded greetings
Personalized voicemail that reflects on your company’s desired tone and image.
Call Recording
Automatic or manual recording with transcription to keep track of every conversation.
Call Forwarding
Redirect calls to any number when you’re unavailable, keeping your personal number private.
Business management
Manage calls after hours, ensuring customer support while you enjoy peace of mind.
Do Not Disturb
Control when work calls are allowed to reach you, preventing interruptions.
Shared Numbers
Manage calls to your team members without revealing personal contact information.
Call Flows
Full control over how, when, and where work at calls can be routed to you.
Call routing
Precise control over when and how business calls can seamlessly connect to you.
ZIA AI Assistant
ZIA, your AI agent, responds to calls 24/7, ensuring no customer interaction is missed.
AI call transcripts
Auto-generate transcripts and simplify note-taking with advanced speech-to-text.
AI-generated summaries
Quickly access context from past conversations and receive suggested next steps.
Intelligent Call Routing
Route VIP clients to you, support calls to the right team, and block spam automatically.
AI-Powered Call Tagging
Use AI to categorize organize calls, making easy to find “that pricing conversation” in second.
Unified Call Dashboard
Access calls, recordings, and notes in one place with advanced search and filters.
CRM integration
Calls sync with HubSpot, Salesforce, and other platforms, eliminating manual data entry.
Shared contact directory
Team members access complete call history and context for each customer.
Usage insights
Analyze call patterns, peak periods, and team performance with comprehensive reports
API integration
Create tailored integrations that align with your specific workflow needs.
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