Text Messaging

Live insight into every client interaction

Analytics help you know what truly occurs in your customer calls and messages to uncover the trends that drive satisfaction.
Data visibility

Data visibility

Monitors call and message traffic, team activity, and more from a simple dashboard.

Transcribe voice call

Apply AI-powered summaries and transcripts to scan conversations quickly and reveal insights across your team’s calls today.

Empower your team

View recent missed calls and time-of-day trends to stay ahead of issues and support your team when it matters most.

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Measure outcomes, guide your team, enhance results

See the big context

View top-level trends across calls and messages to learn what’s truly working and what can be enhanced

Data

Insights Dashboard scaled
Insights

Identify issues before they escalate

Track peak hours calling to staff efficiently and keep operations running smoothly.

Shared Numbers

call reports

Understand every detail of conversation

Leverage AI-generated concise summaries and transcripts to quickly grasp call details.

Call reports

3x

Greater insight

MCM is amazing. It provides great visibility into our communication with employees, customers, and clients across all lines. The platform is user-friendly, cost-effective, and incredibly convenient. We truly love it.

user

Nahid Ansari

OPs Manager, Ajoxi

Top Features

Effective oversight made easy

Stay organized with a dedicated call view that consolidates everything — from conversation history to contact info. Use filters to quickly locate calls, simplify follow-ups, and focus on key conversations.

team activity overview

Leverage AI to create transcripts and automate note-taking with advanced speech-to-text technology.

call with devid zhang

Gain insights into team usage. Track how workspace numbers are used and make data-driven decisions, not just intuitive ones.

Call insights

+

Stay organized with a dedicated call view that consolidates everything — from conversation history to contact info. Use filters to quickly locate calls, simplify follow-ups, and focus on key conversations.

AI-powered call transcripts

+

Leverage AI to create transcripts and automate note-taking with advanced speech-to-text technology.

Team performance analytics

+

Gain insights into team usage. Track how workspace numbers are used and make data-driven decisions, not just intuitive ones.

Analytics View 1 Analytics View 2 Analytics View 3

Complete oversight features

Analytics insights

Monitor each teammate’s call and message volume easily from dashboards

Team member activity

Filter data by specific time periods to analyze trends and patterns effectively.

Custom time ranges

Broad view of conversation trends and insights over time across distributed teams.

Usage trends by time

Identify peak team activity patterns and optimize staffing accordingly.

Call Records

Review recorded calls to easily verify details, settle disputes, or train team members

AI Call Recaps

Instantly create concise, useful call recaps and summaries automatically for teams.

AI Call Transcripts

Access complete call transcripts to quickly review conversations without replay

Searchable call content

Easily search transcripts to quickly find recurring topics, patterns, or issues.

Call insights

View all your calls and easily filter to focus on key details and insights quickly.

Team threads

Add private notes and tag teammates for better collaboration and workflow.

CRM syncs

Sync call summaries, transcripts, and activity with HubSpot and Salesforce.

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