Text Messaging
Live insight into every client interaction
Data visibility
Monitors call and message traffic, team activity, and more from a simple dashboard.
Transcribe voice call
Apply AI-powered summaries and transcripts to scan conversations quickly and reveal insights across your team’s calls today.
Empower your team
View recent missed calls and time-of-day trends to stay ahead of issues and support your team when it matters most.
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Measure outcomes, guide your team, enhance results
See the big context
Data
Identify issues before they escalate
Shared Numbers
Understand every detail of conversation
Call reports
Greater insight
MCM is amazing. It provides great visibility into our communication with employees, customers, and clients across all lines. The platform is user-friendly, cost-effective, and incredibly convenient. We truly love it.
Nahid Ansari
OPs Manager, Ajoxi
Top Features
Effective oversight made easy
Stay organized with a dedicated call view that consolidates everything — from conversation history to contact info. Use filters to quickly locate calls, simplify follow-ups, and focus on key conversations.
Leverage AI to create transcripts and automate note-taking with advanced speech-to-text technology.
Gain insights into team usage. Track how workspace numbers are used and make data-driven decisions, not just intuitive ones.
Call insights
Stay organized with a dedicated call view that consolidates everything — from conversation history to contact info. Use filters to quickly locate calls, simplify follow-ups, and focus on key conversations.
AI-powered call transcripts
Leverage AI to create transcripts and automate note-taking with advanced speech-to-text technology.
Team performance analytics
Gain insights into team usage. Track how workspace numbers are used and make data-driven decisions, not just intuitive ones.
Complete oversight features
Analytics insights
Monitor each teammate’s call and message volume easily from dashboards
Team member activity
Filter data by specific time periods to analyze trends and patterns effectively.
Custom time ranges
Broad view of conversation trends and insights over time across distributed teams.
Usage trends by time
Identify peak team activity patterns and optimize staffing accordingly.
Call Records
Review recorded calls to easily verify details, settle disputes, or train team members
AI Call Recaps
AI Call Transcripts
Access complete call transcripts to quickly review conversations without replay
Searchable call content
Easily search transcripts to quickly find recurring topics, patterns, or issues.
Call insights
View all your calls and easily filter to focus on key details and insights quickly.
Team threads
Add private notes and tag teammates for better collaboration and workflow.
CRM syncs
Sync call summaries, transcripts, and activity with HubSpot and Salesforce.
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