Phone menu & routing
Custom call flows tailored to your business needs
Intelligent call routing connects clients directly to the right person, avoiding detours.
Speedy connect
Few enjoy long menus. Multi-level call menus efficiently and quickly guide callers to the right destination.
Guide calls
Create complex call routing with ease using our drag-and-drop builder, no tech skills needed.
Instant answers
Clients chat with Nova for instant help, and you get organized messages for faster follow-up.
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Stop routing customers in loops while your team wastes time and revenue loss
Stop losing leads to "let me transfer you... again"
Smart call routing connects customers to the right person on the first try, so they never hit a dead end or hang up frustrated before you can help them.
Call flow builder
Phone menus
Team-based routing directs customers to the appropriate sales or support team, eliminating the need for your team to act as a middleman.
Phone menus
Multiple call flows
Multiple call flows
Maintain continuity
Availability-based routing efficiently directs calls to available agents, ensuring timely responses and full GDPR compliance.
Ring order
Farheen Mogul
Manager TKOS.co.za
Effortless call routing made simple
Call sequences
Control precisely how calls reach your team – ring the right person first, try groups in sequence, or ring everyone at once so customers get answered quickly by the most suitable team member every time.
Zia AI agent
Route callers to Zia when your team is unavailable. Zia AI Agent answers calls 24/7, handles common questions, captures key details, and ensures every customer interaction is logged.
Interactive menus
Provide customers a professional phone experience where they can quickly reach the right department or person by pressing a number, reducing confusion and unnecessary transfers.
Smart routing
Full control
Route calls to teams, individuals, voicemail, or AI for after-hours support on any device.
Connect Callers
Route by team, availability, or business hours to ensure customers never get stuck in tag.
voice menu
Create recordings or text-to-speech for each menu option to reflect your business.
Visual call builder
Create advanced routing easily, with a preview before going live.
Layered menu
Each menu routes to another, person, group, or Zia, control.
Simple updates
Make changes without interrupting calls, and publish when ready.
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Connect Your Business in No Time
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