Share one number, work as one unit.
Advanced calling features that ensure a professional tone, help you stay organized, and prevent work calls from disrupting your personal life.
Single contact number
A Single Contact Number provides a centralized line for customers to reach your business, simplifying communication and access to support.
Auto Call Attendant (IVR)
An Auto Call Attendant (IVR) automatically answers calls and directs them to the right department, streamlining customer interactions and reducing wait times.
Inbound Call Queue
Inbound Queue Setup organizes incoming calls, ensuring they are answered in order and directed to the right department.
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No Repetition, Just Resolution
No duplicated responses or repeated conversations
No duplicated responses or repeated conversations
Whether jay initiated the chat or vjay is following up, all context is readily available so customers never need to repeat themselves.
No confusion, I thought you were handling that call instead.
This smooth information flow boosts customer satisfaction, reduces inquiries & enhances efficiency.
CRM
350
hours saved weekly
ZIA has revolutionized our team’s collaboration, offering intuitive features that simplify call transfers, track teammate activity, and allow detailed notes on every interaction. As we grow into new markets, we can seamlessly scale by adding additional numbers.
Farheen Mogul
Manager, TKOS.co.za
Collaborative phone numbers
Shared contact
numbers allow continuous 24/7 communication, enabling multiple team members to collaborate on conversations while maintaining complete context and message history.
Team messaging
Multiple team members can engage in customer conversations, maintaining a unified, professional tone—everyone stays updated on what's been said and can contribute seamlessly.
Call routing
Manage how calls reach your team—route to the right person first, try groups in sequence, or ring everyone at once so customers are quickly answered by the best team member each time.
Connected Teams, Smarter Workflows
Centralized inbox
A single interface for managing all calls and messages across your team.
Internal communication
Simplify teamwork and maintain organized, efficient communication within teams.
Call forwarding rules
Set dynamic call routing based on availability, schedule, team, or contact.
Shared contact list
Consolidated billing
Simplify accounting by consolidating all company charges under one bill.
Team management
Effortlessly add or remove members and adjust permissions as needed.
Number administration
Easily manage team numbers, adding or removing as needed.
Shared contact list
Usage insights
Monitor number usage, including call volume and message history insights.
Team management
Effortlessly add or remove members and adjust permissions as needed.
Number administration
Shared contact list
CRM integration
Workflow automation
Seamlessly connect with Slack and other team communication platforms.
API connectivity
Enable custom integrations through the API for tailored solutions.
Presence status
Monitor when team members are on calls or actively engaged in responses.
Team activity stream
Conversation visibility
Know exactly when a team member last viewed or interacted with a conversation.
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Guides & Resources
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Connect Your Business in No Time
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