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Call Monitoring Software
Flexible, affordable, and easy-to-use call quality monitoring software your business contact center.
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Best Call Monitoring Software for Businesses and Call Centers
Call monitoring, or call quality monitoring, is a set of features for improving your customer interactions. Included with any contact center service plan from My Country Mobile gain real-time visibility into your customer interactions with your employees or monitor call quality over time with intelligent analytics. Call quality management includes real-time call monitoring, agent scoring, QA scoring, custom dispositions and many more call management features.
The Most Flexible, Affordable Call Monitoring Solution
Call monitoring software is automatically included for all contact center users extensions. No setup cost, no minimum contracts, no hidden fees. Contact us today to schedule a demo or start your risk-free trial!
Call Quality Monitoring Features for Better Communications
Live Call Monitoring
Live call monitoring gives supervisors the ability to listen to customer-agent interactions in real-time. Managers can use real-time call monitoring without alerting other callers. Supervisors can also use features like call barge and whisper to coach their agents in real-time.
Custom Call Dispositions
Set up your own custom dispositions, or call outcomes, for actionable quality monitoring metrics. You can create unlimited call outcome labels with designated sub-level reason labels for your agents to select.
Call Barge and Whisper
Call barge and whisper are real-time call monitoring features. Call barging allows supervisors to step into a conversation whenever required. Call whisper allows supervisors to communicate with an agent without announcing themselves to the instructor. Call barge and whisper are popular agent coaching features and great tools for improving the performance of support, sales, and other inbound teams.
VoIP Phone Call Recording
Play back call recordings from your browser or download them for distribution and sharing. Easily configure inbound and outbound phone recording settings from any supervisory login. Unlike most providers, My Country Mbile does not charge additional per-minute rates for storing your office or call center's call recordings.
Agent Call Quality Scoring
Call quality scoring allows contact center supervisors and managers grade agent performance during calls. Get an end-to-end view of your customer-agent interactions, identify coaching opportunities, track performance over time, and leave notes for feedback.
My Country Mobile Office Plus Call Monitoring Platform in Action
Phone call monitoring features come as part of the My Country Mobile Office Plus contact center, your complete cloud-based call management platform, . Try My Country Mobile Office Plus today to see just how easy and affordable your call monitoring solution can be.
Try Call Quality Monitoring Software Risk-Free
We’re so confident in the My Country Mobile Office Plus platform that we set up your solution and let you test all your call quality monitoring features completely risk-free! Contact us today to schedule your free trial.
Cloud IVR
Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.
Call Barge / Whisper
Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge..
Call Recording
The User Interface makes it easy to store and manage your contact center's call recordings.
Secure HD Voice
My Country Mobile's global infrastructure ensures you get amazing call quality no matter where in the world you are calling.
Call Queues
Set up unlimited call queues and easily manage advanced features like custom ring rules, queue callback, custom greetings and many more from your User Interface.
Global Voice Coverage
Instantly activate toll free and local virtual phone numbers in 160+ countries and enjoy the most competitive rates worldwide.
WebRTC Softphone
Enjoy superior quality voice when you upgrade your existing hard phones to the My Country Mobile WebRTC softphone..
Analytics
Monitor your contact center analytics around users, queues, call outcomes, and much more with Office Plus reports.
Live Call Monitoring
Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge.
Call Dispositions
Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings.
ACD (Call Routing)
Automatically route your company's calls to the right agent every time. Create custom routing distributions, ring rules, and more.
Web-Based Interface
Your My Country Mobile Oiffice Plus user interface makes it easier than ever to manage your contac from any device and any location.