Call Monitoring Software
Introducing Best Call Monitoring Software for Businesses and Call Centers
Call quality monitoring is a set of features for improving your customer interactions. Included with any contact center Call Quality Monitoring Software service plan. My Country Mobile (MCM) is noted for great phone communication solutions. Solutions that can give your company the visibility it so desires.
The solution helps to make enable seamless collaboration and information sharing between your agents and your clients. Business run smoothly and grow with less hitches when customers are well communicated with timely and easily.
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The Most Flexible, Affordable and Call Monitoring Solution
My Country Mobile Office Plus Call Monitoring Platform in Action
Phone call monitoring features come as part of the My Country Mobile Office. However, Plus contact center, your complete cloud-based call management platform. Try My Country Mobile Office Plus today to see just how easy and affordable your call monitoring solution can be.
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We have strong conviction that My Country Mobile Office Plus platform is all your business needs to drive geometric company growth as far as telephony is concerned.
Call Recording
Simple to set up, even simpler to use. My Country Mobile VoIP solution helps with call recording automatically and stores voice data according to your settings.
Cloud IVR
Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.
Live Call Monitoring
Listen to your agent and customer interactions for training. Also, purposes or to ensure quality standards are being met. Includes call whisper and barge.
Web-Based Interface
Your My Country Mobile Office Plus user interface makes it easier than ever to manage your contacts from any device and any location around the world.
Call Barge / Whisper
Offer helpful advice to your agents during calls without alerting. Supervisor whisper or take over with call barge.
WebRTC Softphone
Enjoy superior quality voice when you upgrade your existing hard phones to the My Country Mobile WebRTC softphone.
Analytics
Monitor your contact center analytics around users, queues, call outcomes, and much more with Office Plus reports.
Call Dispositions
Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings.
Call Queues
Set up unlimited call queues and easily manage advanced features like custom ring rules, queue callback, custom greetings.
Global Voice Coverage
Instantly activate toll-free and local virtual phone numbers in 160+ countries and enjoy the most competitive rates.
Secure HD Voice
MCM’s global infrastructure ensures you get amazing call quality no matter where in the world you are calling from.
ACD (Call Routing)
Automatically route your company’s calls to the right agent. Create custom routing and distributions ring rules, and more.
Call Quality Monitoring Features
for Better Communications
Live Call Monitoring
With our VoIP phone solution, you can listen to a phone calls real-time without being detected
Custom Call Dispositions
Call disposition is a valuable tool for contact center. It provides more visibility into the outcomes of calls and can help supervisors. With My Country Mobile, you can set up your own custom dispositions, or call outcomes, for actionable quality monitoring metrics. You can create unlimited call outcome.
Call Barge and Whisper
Call barge and whisper are real-time call monitoring features. The barging allows supervisors to step into a conversation whenever required. Call whisper allows supervisors to communicate. All this will happen without the caller been aware. The feature gives the room for more efficient service.
VoIP Phone Call Recording
Play back calls recordings from your browser or download them for distribution and sharing. Easily configure inbound and outbound phone recording. There are also easy settings privileges for any supervisory login account. Unlike most providers, My Country Mobile does not charge additional per-minute rates for storing your office or call center's call recordings.
Agent Call Quality Scoring
Call quality scoring allows contact center supervisors and managers grade agent performance during calls. Get an end-to-end view of your customer-agent interactions, identify coaching needs or opportunities, track performance over time, and leave notes for feedback.
