Privacy Policy

This Privacy Policy governs the manner in which My Country Mobile PTE LTD (“MCM,” “we,” “us,” or “our”), a company incorporated in Singapore with its registered office at 8 Temasek Boulevard #32-01, Suntec Tower Three, Singapore 038988, collects, uses, maintains, and discloses information collected from users (“User,” “you,” or “your”) of our websites, applications, and services (collectively, the “Services”). This policy is designed to comply with Singapore’s Personal Data Protection Act 2012 (PDPA), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

Who We Are

My Country Mobile PTE LTD is a provider of AI-powered business phone services, offering solutions such as Unified Communications as a Service (UCaaS), call routing, call recording, and other telephony features. We are committed to protecting the privacy and security of your personal data while delivering high-quality services to support your business communication needs.

Types of Data Collected

We collect various types of Personal Data to provide and improve our Services. Personal Data refers to information that can be used to identify an individual, either directly or indirectly. The types of data we collect include:

• Identifiers: First and last names, phone numbers, email addresses, postal addresses (including city and state), and company names.

• Financial Information: Payment information provided during transactions, such as credit card details or bank account information.

• Usage Data: Information about how you interact with our Services, including browsing patterns, clicks, and pages visited, collected via cookies, pixel tags, or similar tracking technologies.

• Device and Technical Data: Information about your mobile device, browser, operating system, internet service provider, and IP address.

• Geographical Data: Location information derived from your device or usage of our Services.

• Message Data: Content of messages (e.g., text, photos, files), message count/volume, and transmission details when using our communication services.

• Work Environment Data: Information related to your professional role or workplace, such as when using our business communication tools.

• Feedback Data: Information provided via email, voicemail, or customer feedback forms.

• Third-Party Data: Data shared by you about third parties (e.g., recipients of messages sent through our Services), provided you have their consent to share such data.

Unless specified as optional, all requested data is necessary to provide our Services. Failure to provide required data may prevent us from delivering the Services. Users unsure about mandatory data requirements may contact us at info@mycountrymobile.com.

Methods of Data Collection

We collect Personal Data through:

• Direct Input: Information you provide when filling out forms, creating accounts, or communicating with us (e.g., via contact forms, email, or phone).

• Automated Technologies: Usage Data collected via cookies, pixel tags, and other tracking tools to monitor interactions with our websites and apps.

• Third-Party Sources: Data from third-party service providers (e.g., analytics or advertising partners) or publicly available sources, where permitted.

• Service Usage: Data generated during your use of our communication services, such as message content and transmission details.

Legal Basis for Processing

We process Personal Data under the following legal bases, as permitted by the PDPA and other applicable laws:

• Consent: Where you have provided explicit consent for specific purposes, such as receiving marketing communications.

• Contractual Necessity: To perform a contract with you or fulfill pre-contractual obligations (e.g., providing the Services).

• Legal Obligation: To comply with legal requirements, such as tax or regulatory obligations in Singapore.

• Legitimate Interests: To pursue our legitimate interests, such as improving our Services, preventing fraud, or marketing our products, provided these interests do not override your rights and freedoms.

• Public Interest: Where processing is necessary for tasks carried out in the public interest or under official authority.

For processing subject to European data protection laws (e.g., GDPR, where applicable), we will clarify the specific legal basis upon request. Users may contact us at info@mycountrymobile.com for further details.

Purposes of Data Processing

We process Personal Data to:

• Provide and maintain our Services, including business phone services, call routing, and call recording.

• Process payments and manage billing inquiries.

• Respond to user requests, inquiries, or support needs.

• Conduct marketing and promotional activities, such as sending emails or phone calls to verify phone numbers, promote features, or encourage engagement.

• Improve our Services through analytics, user behavior tracking, and A/B testing.

• Detect and prevent fraudulent or malicious activities.

• Comply with legal and regulatory obligations, including tax and data protection requirements.

• Facilitate account creation, authentication, and user database management.

• Enable location-based interactions and platform hosting.

Place of Processing

Personal Data is processed at our offices in Singapore (8 Temasek Boulevard #32-01, Suntec Tower Three, Singapore 038988) and other locations where our service providers operate. Depending on your location, data may be transferred to countries outside Singapore, including the United States or European Union, in compliance with applicable data protection laws (e.g., PDPA, GDPR, or Privacy Shield frameworks where relevant). We use standard contractual clauses or other approved mechanisms to ensure adequate protection for international data transfers. Users may request details about data transfers by contacting us at info@mycountrymobile.com.

Retention Time

Personal Data is retained only for as long as necessary to fulfill the purposes for which it was collected:

• Contractual Purposes: Data collected to perform a contract is retained until the contract is completed.

• Legitimate Interests: Data processed for legitimate interests (e.g., service improvement) is retained as long as necessary for those purposes.

• Consent-Based Processing: Data processed with your consent is retained until consent is withdrawn, unless otherwise required by law.

• Legal Obligations: Data required to comply with legal obligations is retained for the period mandated by law.

Once the retention period expires, Personal Data is securely deleted or anonymized, unless required for legal or fraud prevention purposes.

Data Security

We implement appropriate technical and organizational measures to protect Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Disclosure of Personal Data

We may share Personal Data with:

• Third Parties Designated by You: Recipients of messages sent through our Services (e.g., text message recipients).

• Service Providers: Third-party providers for purposes such as message transmission, payment processing, data storage, analytics, marketing, or technical support. These providers are contractually obligated to use Personal Data only for the purposes we specify and in compliance with applicable laws.

• Corporate Restructuring: In the event of a merger, acquisition, or other business transaction, Personal Data may be transferred to the relevant parties.

• Legal Requirements: To comply with legal obligations, respond to subpoenas, or protect our rights, property, or safety, including investigations into potential violations of our Terms and Conditions.

• Analytics and Advertising Partners: For tracking user behavior or delivering targeted advertisements, as detailed below.

Third-Party Services and Analytics

We use third-party services to enhance our Services, which may collect and process Personal Data. These include:

• Google Analytics and Google Ads Conversion Tracking (Google LLC, United States): Tracks user behavior and ad conversions. Personal Data processed: Cookies, Usage Data. Privacy Policy, Opt Out.

• WordPress Stats (Automattic Inc., United States): Analyzes website traffic. Personal Data processed: Cookies, Usage Data. Privacy Policy.

• Sentry (Functional Software, Inc., United States): Monitors infrastructure performance. Personal Data processed: Various types of data. Privacy Policy.

• Mailgun (Mailgun Technologies, Inc., United States): Manages email communications. Personal Data processed: Email address. Privacy Policy.

• Stripe and PayPal: Processes payments. Personal Data processed: Financial information, as specified in their privacy policies (Stripe Privacy Policy, PayPal Privacy Policy).

• Google Cloud Storage and App Engine (Google LLC): Hosts data and infrastructure. Personal Data processed: Various types of data. Privacy Policy.

• Quickbooks (Intuit Limited, United Kingdom): Manages accounting and invoicing. Personal Data processed: Financial information. Privacy Policy.

• Google OAuth (Google LLC): Facilitates registration and authentication. Personal Data processed: Various types of data. Privacy Policy.

• Google Tag Manager (Google LLC): Manages tags and scripts. Personal Data processed: Usage Data. Privacy Policy.

• Google Programmable Search Engine, Google Maps, Google Fonts (Google LLC): Embeds search, maps, and typeface content. Personal Data processed: Cookies, Usage Data. Privacy Policy.

Under the CCPA, some of these processes may be considered a “sale” of personal information. Users can opt out of such sales by following the instructions in the “Your Rights Under the CCPA” section below.

Your Choices Regarding Your Information

• Email Communications: You may opt out of promotional emails by clicking the unsubscribe link in any email or contacting us at info@mycountrymobile.com. Service-related communications (e.g., billing notifications) will continue unless you terminate your account.

• Modifying Personal Information: You can update certain personal information by logging into your account on our website or app. To request deletion of your data, contact us at info@mycountrymobile.com. We may retain certain data as required by law or for legitimate business purposes (e.g., fraud prevention).

• Cookies and Tracking: You can manage cookie preferences through your browser settings or opt out of specific tracking tools as noted above (e.g., Google Analytics Opt-Out Browser Add-on).

• Do Not Sell My Personal Information: For California residents, you can opt out of the sale of your personal information by clicking here or contacting us at info@mycountrymobile.com. This link will display a dialog to confirm your opt-out request.

Children’s Privacy

We comply with the U.S. Children’s Online Privacy Protection Act (COPPA) and Singapore’s PDPA for activities involving children under 13, such as “texting Santa.” We obtain verifiable parental consent before collecting or using personally identifiable information from children under 13. Methods for obtaining consent may vary by event and include:

• Requesting parental contact information solely for consent or notification purposes.

• Responding to a child’s request directly, without using their data for other purposes.

Children’s data is used only to complete specific events and is deleted thereafter. For further details, contact us at info@mycountrymobile.com.

Data Transfers Outside the EU

For users in the European Union, Personal Data may be transferred to countries outside the EU (e.g., the United States) under:

• Standard Contractual Clauses: Approved by the European Commission to ensure compliance with EU data protection standards.

• Privacy Shield Framework: For transfers to U.S. companies certified under the EU-U.S. or Swiss-U.S. Privacy Shield, where applicable. Users can verify Privacy Shield compliance via the U.S. Department of Commerce website.

For more information on data transfers, contact us at info@mycountrymobile.com.

User Rights

Under the PDPA and other applicable laws, you have the following rights regarding your Personal Data:

• Access: Request details about the Personal Data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request deletion of your data, subject to legal retention requirements.

• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.

• Objection: Object to processing based on legitimate interests, where applicable.

• Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, contact us at info@mycountrymobile.com. We will respond within a reasonable timeframe, typically within 30 days, as required by the PDPA.

Your Rights Under the CCPA

For California residents, the CCPA provides additional rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, or sell.

• Right to Delete: Request deletion of your personal information, subject to exceptions.

• Right to Opt-Out: Opt out of the sale of your personal information by clicking Do Not Sell My Personal Information or contacting us at info@mycountrymobile.com.

• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise CCPA rights, contact us at info@mycountrymobile.com or use the provided opt-out link. We will verify your identity before processing your request.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on our website and take effect 30 days after posting for existing users, or immediately for new users. If you do not agree with the changes, you may notify us before the effective date or discontinue using our Services. Continued use after the effective date constitutes acceptance of the revised policy.

Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact:

My Country Mobile PTE LTD
8 Temasek Boulevard #32-01, Suntec Tower Three, Singapore 038988
Email: info@mycountrymobile.com

Additional Information

• Free Trial Terms: New customers may access a 7-day free trial with a SGD 10 credit for testing local or toll-free numbers. Trials are subject to approval and require proof of business (e.g., corporate website and email). No monetary refunds are provided for unused trial credits. Accounts inactive for 5 days may be terminated. Upgrading to a paid plan after the trial incurs non-refundable fees.

• Service Offerings: Our Services include AI-powered features like IVR, call routing, call recording, voicemail, and more, as listed on our website.
• Compliance: We adhere to HIPAA, POPIA, and other relevant regulations, as applicable.