Introduction
Call forwarding is a convenient feature that redirects incoming calls to another phone number. However, there are many situations where you’ll want to turn off call forwarding. Perhaps you’re back from vacation, no longer need calls routed to a colleague, or simply want all calls to come directly to your primary phone.
This comprehensive guide provides step-by-step instructions on how to turn off call forwarding on various devices, including Android phones, iPhones, traditional landlines, and VoIP systems.
Understanding Call Forwarding
Before diving into the specific methods, it’s helpful to understand the different types of call forwarding:
- Unconditional Call Forwarding: All incoming calls are immediately redirected, regardless of your phone’s status.
- Conditional Call Forwarding: Calls are only forwarded under specific conditions, such as when your phone is busy, unanswered, or unreachable. This is often further broken down into:
- Call Forwarding When Busy: Redirects calls when you’re already on another call.
- Call Forwarding When Unanswered: Redirects calls after a certain number of rings.
- Call Forwarding When Unreachable: Redirects calls when your phone is off, out of service range, or in airplane mode.
Understanding these distinctions is crucial because the deactivation process might differ slightly depending on the type of call forwarding enabled.
Turning Off Call Forwarding on Android Phones
Android phones offer several ways to manage call forwarding, and the exact steps may vary slightly depending on the manufacturer (Samsung, Google Pixel, OnePlus, etc.) and Android version.
Here are the most common methods:
Method 1: Using the Phone App
- Open the Phone app (the app you use to make calls).
- Tap the three vertical dots (menu icon) usually located in the top-right corner.
- Select Settings (or Call Settings).
- Look for an option like Call Forwarding, Supplementary Services, or More Settings. The exact wording varies.
- Tap on Call Forwarding.
- You’ll see options for different types of call forwarding (Always Forward, Forward When Busy, Forward When Unanswered, Forward When Unreachable).
- Tap on each option that is currently active (it will usually show the number calls are being forwarded to).
- Select Turn Off or Disable.
Method 2: Using Star Codes (USSD Codes)
Many carriers allow you to manage call forwarding using special USSD codes dialed directly from your phone app. These are often called “star codes” because they typically start with a * or #.
- To disable all call forwarding: Dial ##002# and press the call button. This is a widely supported code that usually cancels all types of call forwarding.
- To disable unconditional call forwarding: Dial #21# and press the call button.
- To disable call forwarding when busy: Dial #67# and press the call button.
- To disable call forwarding when unanswered: Dial #61# and press the call button.
- To disable call forwarding when unreachable: Dial #62# and press the call button.
Note: These star codes are generally reliable, but it’s always a good idea to check with your specific carrier to confirm the correct codes. You can usually find this information on your carrier’s website or by contacting their customer support.
Method 3. Contacting your Android phone service provider
If you’ve tried the above methods and are still having trouble disabling call forwarding, or if you’re unsure about any of the steps, the safest option is to contact your mobile carrier’s customer support directly. They can:
- Verify the correct star codes for your specific plan and region.
- Disable call forwarding remotely on their end.
- Troubleshoot any underlying issues that might be preventing you from disabling call forwarding yourself.
- Provide step-by-step guidance tailored to your phone and account.
You can usually find your carrier’s customer support number on their website, your bill, or in your phone’s contact list.
Turning Off Call Forwarding on iPhones
Disabling call forwarding on an iPhone is straightforward:
- Open the Settings app.
- Tap on Phone.
- Tap on Call Forwarding.
- If the Call Forwarding toggle is green (enabled), tap it to turn it off (it will turn gray).
That’s it! Unlike Android, iPhones don’t typically use star codes for call forwarding management. The settings menu is the primary method.
Turning Off Call Forwarding on Landlines
The process for disabling call forwarding on a traditional landline phone depends on your service provider, but the most common method involves using star codes:
- Pick up your landline phone and listen for the dial tone.
- Dial *73 (or sometimes #73). The exact code may vary, so check with your provider.
- Listen for a confirmation tone or message indicating that call forwarding has been disabled.
- Hang up the phone.
If *73 doesn’t work, consult your phone company’s website or customer service for the correct code. Some providers might have online portals or account management tools where you can also manage call forwarding.
Turning Off Call Forwarding on VoIP Systems
VoIP (Voice over Internet Protocol) phone systems, such as those provided by My Country Mobile, often offer more advanced call forwarding options and management tools. The specific steps to disable call forwarding will depend on your VoIP provider and the particular phone or software you’re using.
Here are some general guidelines:
- Web Portal/Dashboard: Most VoIP providers offer a web-based portal or dashboard where you can manage your account settings, including call forwarding. Log in to your account and look for call forwarding settings. You should be able to disable it or change the forwarding number there.
- Softphone Application: If you’re using a softphone application (a software-based phone on your computer), check the application’s settings or preferences menu. There’s likely a call forwarding section where you can turn it off.
- Desk Phone: If you have a physical VoIP desk phone, the process will vary depending on the model. Look for a “Forward” button, a menu option related to call forwarding, or consult the phone’s user manual.
- Contacting your VoIP Provider: My Country Mobile has the best 24/7 customer service.
My Country Mobile offers flexible and easy-to-manage call forwarding options as part of our comprehensive communication solutions. You can easily control call forwarding settings through our user-friendly online portal, ensuring you never miss an important call while maintaining control over your communication flow.
Common Scenarios and Troubleshooting
- Problem: Call forwarding still seems to be active even after I’ve tried to disable it.
- Solution:
- Double-check that you’ve used the correct method for your device and carrier.
- Restart your phone. This can sometimes resolve temporary glitches.
- Contact your carrier or VoIP provider’s customer support for assistance. There might be an issue on their end.
- If using star codes, ensure you’re dialing them correctly and listening for confirmation tones.
- Solution:
- Problem: I don’t remember setting up call forwarding, but calls are being redirected.
- Solution: Someone else with access to your phone might have set it up. It’s also possible that call forwarding was enabled as part of a previous service or promotion. Contact your carrier to investigate.
- Problem: I want to temporarily disable call forwarding, but I don’t want to lose my settings.
- Solution: If your provider and the phone allow you to, then, in this case, use Conditional forwarding.
Conclusion
Disabling call forwarding ensures that you stay in control of your incoming calls, whether on an Android, iPhone, landline, or VoIP system. By following the step-by-step methods outlined in this guide, you can easily turn off call forwarding and ensure your calls reach you directly.
For VoIP users, platforms like My Country Mobile offer flexible and easy-to-manage call forwarding options, allowing you to adjust settings anytime through their user-friendly portal. If you encounter any issues, don’t hesitate to contact your service provider for assistance.
Take control of your call management today and ensure seamless communication across all your devices.
Frequently Asked Questions (FAQ's)
What is the difference between call forwarding and call waiting?
Call forwarding redirects incoming calls to another number. Call waiting alerts you to an incoming call while you’re already on a call, allowing you to put the first call on hold and answer the second. They are distinct features.
Will callers know my calls are being forwarded?
Usually, no. The caller will simply be connected to the forwarding number without any indication that the call has been redirected. However, some systems might play a brief message or tone. It’s best to use a reliable provider, like My Country Mobile, to avoid these interruptions.
Can I turn off call forwarding remotely?
With some VoIP systems, including My Country Mobile’s, you can manage call forwarding settings remotely through an online portal. For traditional landlines and mobile phones, this is generally not possible unless you have access to online account management tools provided by your carrier.
Can call forwarding be hacked?
Yes, unfortunately, call forwarding can be exploited by malicious actors.
Can call forwarding be used internationally?
Yes, many carriers and VoIP providers offer international call forwarding, but rates and availability vary. Check with your provider for international forwarding options.
