10 Best Ways To Improve Your First Call Resolution
10 Best Ways To Improve Your First Call Resolution - My Country Mobile

10 Best Ways To Improve Your First Call Resolution

10 Best Ways To Improve Your First Call Resolution (FCR), or first call resolution, is how your call center can resolve customer problems within the…

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Measure Your Employee Productivity in the Contact Center
Measure Your Employee Productivity - My Country Mobile

Measure Your Employee Productivity in the Contact Center

Measure Your Employee Productivity have a thriving call center, you need to be productive and provide quality service. Superior customer service will improve your profit.…

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How to Develop an Effective Call Center Script
How to Develop an Effective Call Center - My Country Mobile

How to Develop an Effective Call Center Script

How to Develop an Effective Call Center and website self-service are becoming increasingly popular. However, 92% of all customer interactions happen over the phone. Over…

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How To Handle Angry Customers In Call Center
How To Handle Angry Customers In Call Center - My Country Mobile

How To Handle Angry Customers In Call Center

How To Handle Angry Customers are very few things you can tell a customer that will calm him down. However, you can help calm an…

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