Cloud Contact Center Software

In today’s fast-paced world, businesses are looking for ways to improve their customer services and stay ahead of the competition. This is where MyCountryMobile (MCM) Cloud Contact Center comes into the picture. It is a cloud-based solution that offers advanced features to streamline customer services and enhance customer experience. With its seamless integration with the latest technologies, MCM Cloud Contact Center is changing the way businesses interact with their customers.

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Cloud Contact Center Software

In Cloud Contact Center Software you are looking for help managing inbound calls, outbound calls, automatic dialing, and capturing call center analytics, you need to invest in this top call center management software offered by My Country Mobile.

Benefits of call center software:

  • It is used to streamline the day-to-day processes of the call center.
  • It helps in synchronizing the tracking process; manage both the incoming as well as the outgoing calls.
  • It routes all calls to an appropriate agent.
  • It helps in call recording and monitoring for quality assurance.
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Virtual Contact Center Setup

At Cloud Contact Center Software, we make setting up of virtual call center easy for our clients, as we assist them to setup the system at no extra cost.

The Cloud Contact Center Software solution comes with great features such as flexible Call Queueing, Live Call Monitoring, ACD, and Advanced IVR.

Come for the most reliable cloud contact station resolution in the market and try it for free to enjoy a lineup of amazing features with Cloud Contact Center Software.

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Enterprise Solution

$ 9.99

per user/monthly

  • Unlimited Call Recording​
  • Unlimited Calling - US/Canada​
  • Queue Callback
  • Helpdesk Integrations
  • Inbound & Outbound Calling​​
  • Automatic Call Distributor (ACD)​
  • Interactive Voice Response (IVR)​
  • Quality Management​
  • Superior Call Quality​
  • 24/7 Phone Support​
  • Advanced Analytics​
  • Call Controls​
  • Advanced Call Monitoring
  • CRM Data Dips
  • Unlimited Concurrent Calls​
  • Customized Reporting

VOICE FEATURES

  • International Numbers​
  • Inbound & Outbound Calling​
  • Unlimited Concurrent Calls​
  • Superior Call Quality​

INTELLIGENT ROUTING

  • Automatic Call Distributor (ACD)​
  • Interactive Voice Response (IVR)​
  • Call Queues​
  • Ring Groups​
  • Personalized Greetings
  • Personalized Greetings
  • Personalized Greetings
  • CRM Data Dips

CALL CONTROLS

  • Call Blocking
  • Call Conferencing (3-Way)
  • Agent-to-Agent Calling
  • Voicemail Transcription
  • Standard Call Controls
  • Warm Transfer

REPORTING AND ANALYTICS

  • Historical Reporting
  • Live Reporting
  • IVR Reporting

QUALITY MANAGEMENT

  • Unlimited Call Recording
  • Call Monitoring
  • Call Barge
  • Call Whisper
  • Call Scoring
  • Call Dispositions and Notes
  • Call Recording Controls

AGENT PRODUCTIVITY

  • Screen Pops
  • Click-to-Call

INTEGRATION FEATURES

  • Salesforce Integration
  • CRM Integrations
  • Helpdesk Integrations
  • 24/7 Phone Support

CUSTOMER SUPPORT

  • Email Support
  • Knowledge Base
  • Onboarding Coach

Try 800+ numbers for your business

Call Recording

Control your call recordings with My Country Mobile simple client interface.

Call Disposition

Trace your call results and manage client reports by reviewing data, as well as call distribution ranking.

Call ACD

Create ring rules and manual call routing to help get calls directly to the assigned agent when needed.

Call Monitoring

Monitor call conversations between your customers and agents to help you guarantee calls quality.

Call Baring And Whispering

Hop into the call conversation without the customer knowing and whisper vital info to the agent to help pass the right details to the customer.

Call Queuing

Configure the queues for calls control benefits such as greetings, callback, ring rules, many more with the clients interface.

Voice Quality

​My Country Mobile services bring the best of voice clarity and quality.

Voice Coverage

Immediately initiate virtual numbers over 175+ nations around the world and experience the various competing prices globally.

IVR

Treat your clients according to the  standard requirements as it should such as  intros, IVR and setup choices of clients system

Softphone - WebRTC

Experience the excellent call quality by improving the current telephone with My Country Mobile WebRTC softphone.

Web-Based Interface

Using our web-based control interface, manage the contact center from anywhere around the world.

Reports - Analytics

Analyze the contact station call outcomes to help in making of data-driven and intelligent business decisions.

Still, Have Questions About Cloud Contact Center Software?

  • Unlimited Call Recording​
  • Unlimited Calling - US/Canada​
  • Queue Callback
  • Helpdesk Integrations