What is DID?

Information About Technology

Core Definition

A DID (Direct Inward Dialing), also known as a virtual phone number or direct dial-in, is assigned to a specific phone extension, user, or department within a company’s phone system. It allows incoming calls to bypass traditional PBX menus or automated attendants, offering callers a direct and seamless connection to their intended contact.

Benefit Definition

DIDs streamline business communications in several key ways. They enhance customer experience by eliminating wait times and complex phone menus. They also boost the professional image of a company, particularly for small businesses, by providing dedicated phone lines for individuals or teams. Additionally, DID numbers can be geographically diverse, allowing a company to establish a virtual presence in various locations.

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Technical Definition

DIDs are provisioned through telecommunications providers and operate using VoIP (Voice over Internet Protocol) or traditional telephony systems. The provider maps each DID number to a specific destination within the company’s phone network. When a call arrives, the provider’s systems follow these preconfigured routing instructions to connect the caller directly to the correct extension or user.

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Communication and Technology Partner

My Coutry Mobile General Trading LLC

Office No. 603-04, King of Ahmed Mir Hashem Ahmed El Khoury, Dubai, UAE, 127898

Communication and Technology Partner

My Coutry Mobile General Trading LLC

Office No. 603-04, King of Ahmed Mir Hashem Ahmed El Khoury, Dubai, UAE, 127898

PRODUCTs

Cloud Contact Center

Virtual Phone number

SIP Trunking

Cloud PBX

Calling Card

International Calling

SMS API

Bulk SMS

Wholesale DID API

SOLUTIONs

Small Business

Medium Business

Enterprise Business

SERVICEs

ROUTES

COMPANY

COMPLAINCE

Communication and Technology Partner

My Coutry Mobile General Trading LLC

Office No. 603-04, King of Ahmed Mir Hashem Ahmed El Khoury, Dubai, UAE, 127898

M-1, Payless Business Center M Floor, Gold Park Building, AL Garhoud Dubai, UAE