What is a
DID number?

Information About Technology

Core Definition

A DID (Direct Inward Dialing) number is a virtual telephone number that connects callers directly to a specific extension or phone within a company’s phone system. It bypasses the need for a switchboard operator or menu, streamlining the calling process for both the business and the customer.

Benefit Definition

DID numbers make businesses more accessible and professional. They create a customized caller experience by routing customers to the right department or person immediately. Additionally,  DIDs can enhance call management efficiency and provide a layer of privacy by allowing employees to receive business calls without sharing their personal numbers.

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Technical Definition

DID numbers function by being associated with a block of phone numbers purchased from a telephone company. This block is connected to a company’s PBX (Private Branch Exchange) system. The PBX then uses the DID number to route inbound calls to the designated phone lines or extensions within the organization.

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