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Genius Enterprise

$9.99/user

Start up with My Country Country Mobile Cloud Contact Center

Inbound & Outbound Calling​

Automatic Call Distributor (ACD)

Interactive Voice Response (IVR)

Call Controls

Superior Call Quality

24/7 Phone Support

Interactive Voice Response (IVR)

Unlimited Concurrent Calls

Quality Management

Unlimited Call Recording

Unlimited Calling - US/Canada

Advanced Analytics

Customized Reporting

Advanced Call Monitoring

CRM Data Dips

CRM Integrations

Helpdesk Integrations

Queue Callback

VOICE FEATURES

International Numbers

Inbound & Outbound Calling

Unlimited Concurrent Calls

Superior Call Quality

INTELLIGENT ROUTING

Automatic Call Distributor (ACD)

Interactive Voice Response (IVR)

Call Queues

Ring Groups

Personalized Greetings

Forward to Phone

Time-Based Routing

CRM Data Dips

CALL CONTROLS

Standard Call Controls

Warm Transfer

Agent-to-Agent Calling

Voicemail Transcription

Call Blocking

Call Conferencing (3-Way)

REPORTING AND ANALYTICS

Historical Reporting

Live Reporting

IVR Reporting

QUALITY MANAGEMENT

Unlimited Call Recording

Call Monitoring

Call Barge

Call Whisper

Call Scoring

Call Dispositions and Notes

PCI Compliant Call Recording Controls

AGENT PRODUCTIVITY

Screen Pops

Click-to-Call

INTEGRATION FEATURES

Salesforce Integration

CRM Integrations

Helpdesk Integrations

Two-Way Data Synchronization

CUSTOMER SUPPORT

24/7 Phone Support

Email Support

Knowledge Base

Onboarding Coach