Own Your Caller ID
& CNAM
CNAM (Caller ID & CName) Management lets businesses display their company name on outbound calls. This builds trust, improves the customer experience, and makes calls less likely to be mistaken as spam. The result? Higher call answer rates and more successful interactions with customers.
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Features Of caller ID & CNAM
Benefits of CNAM
Boost Answer Rates:
Calls with your business name displayed get answered 20-40% more often.
Build Brand Recognition:
CNAM helps to reinforce your brand identity with every outbound phone call.
Spoof Protection:
protect your business from caller ID spoofing or false caller ID information
Enhanced customer trust:
Customers are more likely to answer calls from a recognized name.
Vanity Number Boost
Combine a memorable number with your business name for powerful branding.
How Does CNAM Work?
CNAM (Caller ID & CName) links your phone number with your business name for display on outbound calls. Here’s how it works:
Pricing
Basic Plan
- 5 CNAM registrations
- Standard processing
- Basic reporting
- Email support
Pro Plan
- 25 CNAM registrations
- Priority processing
- Advanced reporting
- Phone & email support
- API access
Enterprise Plan
- Unlimited registrations
- Dedicated account manager
- Expedited processing
- Customized reporting
- 24/7 support
- CRM integration
Take control of how your business appears on caller ID. With CNAM, you decide what your customers see, building instant recognition and trust.
Upgrade Your Caller ID with CNAM
Testimonials
FAQs About Caller ID & CNAM
How does CNAM work?
CNAM links your phone number with your business name in a database. When you make a call, the recipient’s carrier looks up your number and displays your registered name. Terms and conditions apply.
How long does setup take?
Setup typically takes 1-2 business days. Once your information is submitted, it will be added to the CNAM database and start displaying on outbound calls. Terms and conditions may vary by CNAM provider. Check their blog for more information.
Is CNAM compatible with my existing phone system?
Yes, CNAM is compatible with most phone systems. As long as your system supports caller ID, you can use CNAM to display your business name. This compatibility table summarizes the relationship between phone system features and CNAM support:
What's the difference between CNAM and Caller ID?
Caller ID displays the phone number of the calling party. CNAM adds the registered business name associated with that number, providing more context to the recipient. Terms and conditions apply.
How do I update my CNAM information?
It’s important to keep your CNAM information up-to-date to maintain compliance with robocall mitigation policies and ensure your outbound calls are not flagged as potential spam or robocalls. Terms and conditions apply.
Can I use CNAM with Verizon toll-free numbers?
Yes, CNAM works with Verizon toll-free numbers. Simply register your Verizon toll-free number with your CNAM provider to display your business name.
How much does CNAM cost?
CNAM pricing varies by provider but typically starts at around $1-2 per number per month. Some providers, like Verizon and AT&T, offer volume discounts for larger portfolios in a way that makes it more cost-effective. Terms and conditions apply.
Is ATT CNAM available internationally?
ATT CNAM is primarily available in the United States and Canada. International availability of ATT CNAM may vary by country and carrier.
Can I use different names for different numbers?
Yes, you can register different business names for each of your phone numbers. This is useful for companies with multiple brands or departments, as it allows for differentiation and targeted communication. Terms and conditions may apply, so review the requirements with your service provider.
What if my CNAM information isn't displaying?
If your CNAM isn’t displaying, contact your provider, such as Verizon or ATT, for troubleshooting. Common issues include incorrect registration, database propagation delays, carrier compatibility, or CNAM update delays. Terms and conditions apply.
