Call Queue Software

You can improve your callers’ customer experience with call queue software and take advantage of the many available features, such as voicemail transcription, IVR Routing, and many more.

call queuing software

Call Queue Phone System

With call queue software, you can increase your team’s productivity by organizing and filtering their calls to ensure that they are distributed quickly, so customers get the assistance needed. You might want to use ring strategies for each group of agents depending on what type or size the company is best suited as well! MCM makes it easy to streamline your phone queues and monitor calls. With a few clicks, you can automate workflows even further by integrating call center management software with CRMs or other business tools!

Handle your Call Queue System Online

With our online call queue system, you can easily configure your preferences and set up timeouts to determine how long you wait before being directed over the phone.

Lessen the Missed Calls and Abandoned Calls

To reduce abandoned calls, use custom ringing strategies like round-robin or least used. If a queue is full and there are no available agents to take new ones at that moment, then let your customer wait until they hear back from one of yours!

Simply Monitor Team Activity

Use the power of call queue software to measure and analyze your business in one dashboard. See live metrics like average wait time, number on hold, or busy signals given by agents.

Set Up your Phone Queue System is Simple and Cost-Effective

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Queue Dashboard

See how many agents are available, on calls, how many calls are waiting, the average wait time, and the maximum wait time.

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Agent Management

Keep an eye on your agents and their call queues with our live monitoring.

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Call Queue Management

Simply handle all the inbound calls with hold music, IVR prompts, and Hold music.

Phone Call Queue Back

With the new enterprise license, your company can reduce abandoned calls and enhance callers' queuing experience by offering an option to get a quick response from an agent when they're ready.

FAQs for Call Center Queue Management

No, there is no limit to call queue setup to your phone system.

Yes, With our call queue management software, you can implement a virtual phone system on top of your existing one.

The MCM platform allows you to set up call queues in just a few clicks. First, select the “Teams” icon located on your left-hand side navigation bar and click +Add at the top right corner. Simply configure your team settings to suit the needs of who you need on it. The interface is easy and intuitive so that anyone can use them!

MCM provides its phone queue system to all licensed contact center users for free. Licensed MCM subscribers can enjoy a low cost, with the price starting at only $19.99 per user!

It is a feature of the enterprise package of MCM Contact Center.