call center routing
Call center software from MCM can help you deliver VIP customer experiences with call flows optimized for quality service.
Try our virtual phone number with SMS risk-free today and enjoy great functionalities such as:
Cloud Contact Center for Flawless Call Center Routing
The suite of features that make up call center routing includes everything from contact information for your customers and their location to tools explicitly designed with BPOs. In addition, the incoming call system allows you to automatically forward your calls based on customizable distribution rules.
MCM’s award-winning cloud contact center includes intelligent phone routing for call centers and inbound & outbound voices worldwide, with all your system management, needs to be taken care of.
Call center solutions are complex, but MCM’s cloud-based system is easy to use and implement. Try it for free today!
Combined ACD & IVR
Improve your call efficiency with a solution that combines self-service routing, automatic distribution of calls to available agents, and seamless CRM integrations. In addition, IVR menus are a great way to keep your call flow organized and easy for customers.
Sharp Call Center Routing System
With our advanced call center management system, your customers will experience fast resolutions and high satisfaction scores. In addition, integrating call details into your CRM can save you time and prevent human errors.
Reports, Analytics, & Real-Time Dashboards
MCM is the only cloud contact center that delivers real-time business intelligence with dashboards for your needs, from live call monitoring to drill-down reporting.
Software Pricing
MCM offers a better value than the competition. Did you know that call centers that choose MCM save an average of 30% or more per seat compared to their competitors? In addition, we don’t charge any setup fees or have a minimum contract so that you can try us out quickly.
Well-Renowned Contact Center Platform
International companies are used to communicating with customers all around the world. We have extensive experience that can help your company deliver exceptional customer service.
FAQs for Phone Call Routing
Where are the calls be forwarded to?
With the help of our advanced technology, we provide an excellent solution for call routing. You can route inbound calls from toll-free numbers available across 170+ countries or the OutCalling service, which allows you to make virtually any kind of phone call anywhere.
Is it possible to integrate call routing software with my CRM and other business tools?
Yes, the phone number API can integrate with any CRM or business application. Prebuilt integrations are built for dozens of famous platforms, including:
- Zoho CRM
- Microsoft 365, Dynamics, and Teams
- Hubspot
- Zendesk Support
- Salesforce CRM
What If I want to control CNAM (caller ID) during outbound calls?
Choose any number labeled “Local Numbers” for guaranteed outbound caller ID and find more customers. Local numbers are the best way to ensure your call is answered. In addition, they offer 2-way SIP trunking with local origination and termination.
When you call with a non-Local number, your caller ID will appear unknown. We can only guarantee that proper CNAM (caller name and phone number) are received using our Local numbers!
Is it possible to integrate advanced call routing with my current PBX or virtual phone system?
The answer is yes! You can set up cloud call routing from virtually any phone system setup.
Which other services can MCM offer to help my business?
MCM offers the best international call routing solutions for businesses with enterprise SIP trunking and cloud contact center software.
