Family and friends are my most important contacts, VoIP Positioning Center. My friends and family expect 911 to work no matter where they are or the circumstances. My Country Mobile supports everyday 911 service providers. This is beyond essential regulatory compliance.
I shared this information with Greg Rogers (MCM Deputy General Counsel) during a webinar about VoIP 911 trends in 2016. VoIP providers must provide the 911 services that we expect to work. These are the four most significant challenges facing VoIP providers in today’s market:
1. 911 over VoIP Positioning Center is different from 911 over landlines
Providers that deliver 911 calls using VoIP Positioning Center services face unique circumstances. These conditions are even more complex when VoIP offerings become mobile apps (which they increasingly do). ).
VoIP providers must work closely with a VoIP Positioning Center to provide effective 911 service to end-users. This VPC should be familiar with IP format 911 and its nuances. Additionally, to give the best E911 service, the VPC must be familiar with FCC requirements and proper call routing methods.
2. Outages and errors are noticed.
VoIP providers can encounter problems with regulators and customers when critical 911 services go down due to system outages or other issues. In addition, regulation today is designed to support traditional landline replacement-style VoIP options. This can lead to gaps in what is available on the market relative to the rules. However, service providers prepare to prevent falling into these gaps.
3. VoIP Positioning Center is moving (more) to mobile
This is no surprise. There are a lot of mobile VoIP applications. CONSUMERS WANT TO BE CONNECTED EVERYWHERE, from OTT apps on smartphones to web-based RTC. VoIP providers are stepping up and delivering more than ever. What does this mean for the 911 service? VoIP Positioning Center providers must ensure they have the right partners to deliver 911 calls in the way PSAPs expect.
4. Wireless relies more on WiFi than ever.
While we live a mobile lifestyle, our travel habits are more sporadic, and we tend to “stay put” for more extended periods. VoIP Positioning Center tendencies have allowed us to access cheap WiFi connectivity whenever we see it on the screens of our smartphones. So what does this mean for 911?
Consumers use WiFi anywhere, whether at a coffee shop or student library, in a local shopping center or park. They (and our friends at FCC) expect 911 work to be flawless. Therefore, service providers who deal in VoIP or cellular technology must pay attention to 911 requirements in 2016 and beyond.
Also read about pre-call planning template.