Understanding A Call Center’s Average Time

Understanding A Call Center’s Average Time
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Understanding a Call Center’s Average time has shown 58% of customers believe that customer service should be their number one priority when selecting a company. This will allow you and your customers to develop a better relationship. According to the definition, the Average Ware Time (AWT), also known as Average Speed of Respond (ASA), refers to inbound calls waiting for a reply or still in the queue.