Set Call Routing Rules for Departments have laid out your business hours for a Department. Set the call directing standards to decide when your department is open or shut.
Explore MCM > Admin Settings > Departments> Business Hours and Handling > Call Routing, and afterwards select Edit Call Routing.
It would be best to rehash a few stages, assuming you set a Department’s business hours.
Route Calls to Operators (Set Call Routing Rules for DepartmentsSet Call Routing Rules for Departments)
Assuming you settle on decisions for Operators, these Operator steering types will show.
Generally latent: Agents rang by who the idlest.
Fixed Order: Agents ring independently on the equivalent fixed or
Cooperative effort: Agents rang in their singular ways in light of an improved turning request
Concurrent All specialists are rung at the same time
You can decide to settle on decisions for Operators. This will permit you to change how long the calls ring before they default to your Set Call Routing Rules for Departments’ subsequent choice, for example, a hold line. All calls that Operators do not reply to will be steered to your backup choice.
To start with, guests hear a ringing sound. All ensuing endeavours to arrive at an Operator play hold music. Contact our Support Team to change this if it’s not too much trouble.
Other Routing Options
Assuming you send calls to administrators rather than natural choices, these general steering types will show.
Phone messages straightforwardly to Operators get notices when voice messages have been left
To communicate something specific (no phone message),: Default message or custom message
but To another Department – Choose one more department to send calls
To an individual from the group/room telephone/number Select one more individual from the group, space, telephone or number (counting outside Set Call Routing Rules for Departments Dialpad, if it’s not too much trouble, contact our help first to permit this) to settle on decisions to
‘Dial By’ Directory
To get to a robotized reaction menu, You have the choice to dial by name (Office), dial registry likewise, dial by name (Company), forward a Department/Call Center/Office or individual, leave Set Call Routing Rules for Departments a phone message, record message, Operator and Disabled.
You can decide to advance to another Department/Call Center by utilizing a mechanized reaction menu.
If the guest doesn’t pick a choice that rehashes after the menu two times, the call will end the course. Be that as it may, you can set one of your Set Call Routing Rules for Department choices as the default. This applies regardless of whether one of the choices is set to ring Operators; however, the Operators don’t reply. You can modify your reaction menu to give clients more adaptability contact with the 240 area code.
‘Dial By’ Directory
You can utilize a computerized reaction menu that uses ‘dial by registries’. Dial by name for ‘This Office or ‘Companywide’. The dial likewise registries prompts guests to enter the correct name or augmentation.
While dialling by the name, they will utilize the keypad number that compares to the expected beneficiary’s underlying name. Using the keypad, they will dial the Set Call Routing Rules for Department’s expansion number and can set a hello to welcome guests, whether or not they are calling during business hours. You can record a sound document or transfer a greeting to utilize. So You can use a mechanized Set of Call Routing Rules for the department’s reaction menu that utilizes ‘dial by indexes’. Dial by name for ‘This Office or ‘Companywide’. The dial likewise indexes and prompts guests to enter the correct name or augmentation.
IVR Menu Language (Set Call Routing Rules for Departments)
While dialling by name, they will utilize the keypad number related to the expected beneficiary’s underlying name. They will dial the expansion number using the keypad.
Assuming your backup choice is to ‘straightforwardly voice message’ or leave a message, Set Call Routing Rules for Departments can set a hello voice message. You can transfer or record a sound document with the default welcoming.