Set Call Routing Rules for Departments have laid out your business hours for a Department set the call directing standards to decide when your Department is open or shut.
Explore to MCM > Admin Settings > Departments> Business Hours and Handling > Call Routing, and afterward select Edit Call Routing.
You should rehash a few stages assuming you have set business hours for a Department.
Route Calls to Operators (Set Call Routing Rules for DepartmentsSet Call Routing Rules for Departments)
These Operator steering types will show assuming you settle on decisions to Operators.
Generally latent: Agents rang by who the idlest.
Fixed Order: Agents ring independently on the equivalent fixed or
Cooperative effort: Agents rang in their own singular ways in light of a fixed turning request
Concurrent All specialists are rung at the same time
You can decide to settle on decisions to Operators. This will permit you to change how long the calls ring before they default to your Set Call Routing Rules for Departments’ subsequent choice, for example, a hold line. All calls that are not replied to by Operators will be steered to your backup choice.
To start with, guests hear a ringing sound. All ensuing endeavors to arrive at an Operator play hold music. If it’s not too much trouble, contact our Support Team to change this.
Other Routing Options
These general steering types will show assuming that you send calls to administrators rather than to direct choices.
Phone message straightforwardly to Operators get notices when voice messages have been left
To communicate something specific (no phone message),: Default message or custom message
but To another Department – Choose one more Department to send calls
To an individual from the group/room telephone/number Select one more individual from the group, room, telephone or number (counting outside Set Call Routing Rules for Departments Dialpad, if it’s not too much trouble, contact our help first to permit this) to settle on decisions to
‘Dial By’ Directory
To get to a robotized reaction menu You have the choice to dial by name (Office), dial likewise registry, dial-by-name (Company), forward a Department/Call Center/Office or individual, leave Set Call Routing Rules for Departments a phone message, record message, Operator and Disabled.
You can decide to advance to another Department/Call Center by utilizing a mechanized reaction menu.
In the event that the guest doesn’t pick a choice that rehashes after the menu two times, the call will end the course. Be that as it may, you can set one of your Set Call Routing Rules for Departments choices to be the default. This applies regardless of whether one of the choices is set to ring Operators however the Operators don’t reply. You can modify your reaction menu to give clients greater adaptability contact with 240 area code.
‘Dial By’ Directory
You can utilize a computerized reaction menu that utilizes ‘dial by registries’. Dial by name for ‘This Office or ‘Companywide’. The dial likewise registries prompts guests to enter the right name or augmentation.
While dialing by the name they will utilize the keypad number that compares to the expected beneficiary’s underlying name. They will dial the Set Call Routing Rules for Department’s expansion number utilizing the keypad.
You can set a hello to welcome guests, whether or not they are calling during business hours. You can record a sound document or transfer a hello to utilize. So You can utilize a mechanized Set Call Routing Rules for Departments reaction menu that utilizes ‘dial by indexes’. Dial by name for ‘This Office or ‘Companywide’. The dial likewise indexes prompts guests to enter the right name or augmentation.
IVR Menu Language (Set Call Routing Rules for Departments)
While dialing by name, they will utilize the keypad number that relates to the expected beneficiary’s underlying name. They will dial the expansion number utilizing the keypad.
Assuming your backup choice is to ‘straightforwardly voice message’ or leave a message, Set Call Routing Rules for Departments can set a hello voice message. You can transfer or record a sound document for use with the default welcoming. see also pricing tears.