Progressive calling vs. Predictive calling! Dialers are a significant talking point for any outbound call center. Dialing and connecting agents with qualified customers and maximizing productive talk time has been our goal as providers of virtual contact centers worldwide since day 1! When maximizing agent efficiency, there is no more excellent tool than an automatic dialer. With so many call centers, it’s easy to see why different automatic dialers have been developed. There are two main types of phone dialers, predictive and progressive. They have various features to help you with your business needs! Let’s see which one suits you.
Working system of Predictive Dialers
The most efficient way to reach your customers is with a predictive dialer. They call multiple numbers at once, and as soon as someone answers, they connect that person immediately so you can start selling! When agents are busy and unable to take your call immediately, the dialer “predicts” when they’ll be available again by tracking how long it takes them. This way, you know before making another phone call that there’s a good chance this time will connect with someone new! The dialer uses AI to predict which numbers will go unanswered and calls those more aggressively. The predictive dialer is a revolutionary way of managing calls that wastes little time and maximizes agent talk time.
Progressive calling vs. Predictive calling The flaws in predictive dialers is that they begin making new calls before an agent is available, assuming this will have a customer ready as the person on another call finishes. When prospective customers reach out to a company with an auto-dialer, they often find no one available for them immediately. It can be frustrating, and delays in response time from the agent make matters worse! The customers are so frustrate that they abandon the call before even talking with an agent. The predictive dialing system might seem impersonal and wrong when your call center prioritizes rapport between an agent and a customer.
Working system of Progressive calling Dialers
Progressive dialing is an innovative way to make your call time more efficient by automatically giving you the next available agent. With predictive dialers, you might get calls multiple times before an agent is general. But progressive call systems make only one phone call at a time and only Ring when there’s somebody to answer!
Predictive dialing is a system that gets your call answer faster. But progressive dialing has the additional benefit of ensuring customers don’t answer without someone on the other line. More personal, more productive – these are the best qualities of an agent. The progressive dialer provides a more efficient way for agents to make calls by allowing them to connect with potential customers who are already interested in your product or service.
Which one is best for your business?
The most significant trade-off is how many calls you’ll make versus quality interactions. Predictive dialers allow agents to make contact before customers know they’re on hold! The progressive call dialer is for you. If you want a more personal experience with customers, then the progressive dialer is for you.
Still, have any questions or queries related to progressive and predictive and progressive dialers? Connect to an MCM’s VOIP specialist for more.