Measure Your Employee Productivity in the Contact Center

Measure Your Employee Productivity in the Contact Center
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Measure Your Employee Productivity has a thriving call center, you need to be productive and provide quality service. Superior customer service will improve your profit. 86% would pay more for excellent customer service. However, many companies base their productivity on the number of agents who are available and their occupancy. The best way to get the most from your cloud-based call center is to do it correctly.