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Install ScreenAgent In Contact Center

Display screen Agent can be found when you might have Recording Professional and also a display screen recording permitted. Install display screen Agent onto workstations to capture activity within a broker’s screen in a telephone number. Display screen Agent runs at the background and records in line with this listing coverages. It’s Possible to either Set up Display Screen Agent on broker workstations or even about. Install ScreenAgent In Contact Center.

Set up ScreenAgent

Citrix Digital Applications and Desktops (previously XenApp and also XenDesktop). ScreenAgent can be acquired when you might have Recording Professional and also a display screen recording permitted. You may set up ScreenAgent onto workstations to capture activity within a broker’s screen in a telephone number. ScreenAgent runs from the desktop and records based on this record coverages.

You can install ScreenAgent with a setup application or by hand each broker pliers. When you are employing a setup tool, then configure the setup to Operate with consumer’s legal rights (consumer mode/user circumstance ). That you never need to restart the broker workstations.3

 

To put in Install ScreenAgent In Contact Center:

Operate with administrative rights–you ought to resume each of broker workstations. To upgrade instalment 206 area code parameters upgrade ScreenAgent into your brand new variant, reinstall the ScreenAgent consumer. Remember that you ought to upgrade when representatives are not being listed. When a realtor is present on a telephone throughout the upgrade, display screen recording will probably discontinue to this particular call. After the upgrade, phone calls will probably list in line with this listing policies/Studio scripts.

Be sure these vents are opened to get outbound traffic. Bear at heart, ScreenAgent will not list if a firewall creates self-signed strips or certificates ask information out of HTTPS packets. RTP, SRTP Ports 1024-65535 (This interface Is Obligatory for WebRTC to get NAT traversal and Have to be available for traffic Depending on Your area (US, EU, AU) If your site utilizes Citrix, be sure. You’re utilizing ScreenAgent V-2.1 and upward

For Digital Programs Style:

Empower a Virtual IP Loopback policy. Insert ScreenAgent.exe and then Chrome.exe into the Digital Internet. Protocol Address virtual LoopBack applications listing. Remember That Every app Has to Be recorded on Another lineup. Install ScreenAgent about the Citrix Virtual Apps host. The digital background style will not necessitate any exceptional settings. Check always the agent work station configuration. Agent Work Station prerequisites are recording under.

Micro-Soft .NET 4 or even installed agent workstations.  Among those SoftPhone options for brokers. Agent to get Salesforce softphone installed the same workstation as ScreenAgent. Pertinent Work Station specs in Supported 631 area code Surroundings. Port 31322 open up. This vent just employs for inner communicating involving. ScreenAgent and also MAX/Agent to get Sales-force SoftPhone Around the broker. Install ScreenAgent In Contact Center

May obtain Service Downloads Install ScreenAgent In Contact Center:

Similarly, in this lets, you gain access to the Supports – Downloads web page. Basically, accessibility Crucial: Develop this will always be to handle entry keys to their own organization. Crank out an entry essential for ScreenAgent. You may use precisely the same accessibility crucial for putting in ScreenAgent on most of the broker workstations on your renter. Produce a function for your own ScreenAgent support. Proceed to Admin > Functions and Permissions > New.
For Instance, title the function.

ScreenAgent Entry essential Take out all permissions for your Job Save your self Activate the account. Produce a worker to your own ScreenAgent support. Work Station Ensure that the consumer who’s putting in ScreenAgent (by way of Instance, the admin) has Admin rights around the broker work station. Ensure That the consumer Who’s installing ScreenAgent (for Instance, the admin) contains these permissions.

Allergic Proceed to Admin > Workers New Worker

For Instance, title the worker ScreenAgent By the Most Important Goal Drop downlisting, Choose the ScreenAgent accessibility crucial function You made About the Standard tab, then eliminate all of the features. Produce the ScreenAgent worker (the Accessibility Keys tab shows once you create precisely the accounts ). Open up the ScreenAgent worker, then Proceed for the Entry Keys tab and then create an Entry essential. Replicate either the accessibility Key ID and Solution accessibility secret and then rescue them someplace secure.

In the event, you don’t replicate the trick Access Crucial, or whenever you eliminate it, then you are going to have to produce a fresh 1. Utilize This accessibility secret ID and critical accessibility essential after Setting up ScreenAgent on most of the broker workstations. Publish the ScreenAgent worker accounts by simply clicking on the Activate Account button at the activation email Down Load the ScreenAgent MSI.