In the event you utilize ACD/Queues you require Q-Xact that will assist you in getting the most out of one’s energy! QXact can be a sophisticated reporting module which allows administrators to keep your watch on every single element of that queues. Together with Q-Xact, you’re granted insight to each and each among one’s own lists. Q-Xact provides you total command on which info is shown for every kind of document and lets you construct custom made templates for swift reporting qxact reports. Each account variety such as for instance”All Telephone Distribution by Queue” features a set of columns which may be assessed and unchecked to the fly perspective personalization.
QXact is divided into two segments. Templates and Studies qxact reports. Programs make it possible for one to construct the particular information which you may really like to see from your document and save it. Reports make it possible for one to conduct your template contrary to all your brokers and Queues. For more information please Just Click the Link.
Telephone Supply by Agent.
All Telephone Supply by Day , qxact reports
As All Telephone Supply by Hour
So All Telephone Supply by Week or Day , qxact reports
Unanswered Service-level , qxact reports
Telephone Disconnection Cause
The Telephone Cases Checklist
Answered Telephone Cases
Unanswered Phone Length
Custom Made — ACD by Queue , qxact reports
So Custom Made — ACD by Day
All Telephone Dist. By Queue — Mixed
Ans. Telephone Distribution by Queue — Joined
Units. Telephone Distribution by Queue — Joined
Ans. Telephone Supply by Agent — Launched
All Telephone Supply by Day — Connected , qxact reports
As All Telephone Supply by Hour — Connected
So All Telephone Supply by Day of Week — Connected
Answered Service-level — Merged
Unanswered Service-level — Merged ,
Telephone Disconnection Cause — Merged
Phone Cases — Constructed Round Queues ,
Answered Phone Cases — Merged
Unanswered Contact Cases – Merged ,
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