Care Message

Care Message

Care Message Retains COMMUNITIES Nutritious WITH SMS assembled a stage for ongoing care with SMS, Voice, and Lookup.


It provides mobile & web healthcare platforms that enhance care direction and strengthen patient health.


The best way to encourage low-income families’ continuing healthcare requirements.


Appointment Reminders, IV R



HEAD Quarters

San Francisco, CA

In 2008, Hurricane Ike tore throughout the Gulf Coast. The lethal storm brought $37.5 billion in damage and homeless tens of thousands. Many of whom had no accessibility to reputable medical care. Vineet Singal took time off from Stanford’s undergraduate schedule. And also rushed to Galveston, TX, to help displaced residents at a free health clinic.

Enhance patient care through improved communicating

Back in Galveston, Singal observed a microcosm of difficulty which are available almost anywhere in America –low-income households’ medical care commenced and stopped in a doctor’s office. They didn’t possess the aid they had to treat ongoing medical issues. Or avoid behavior that could set them prone to illness.

When he got in from Galveston, Singal had a concept. Years later, that idea became a firm and Singal based. An internet platform healthcare businesses use to provide their clients care during consistent communicating. Care Message connects healthcare suppliers to patients throughout ubiquitous channels of advertising, which can be familiar with sufferers –SMS and Voice. Every advertising sent affects the Wellbeing of an individual patient. Which is the reason relies on My country mobile to power its maintenance management system

Tracking patient communication potency

Healthcare companies invest valuable time crafting messages tailored to individuals. However, once they click on”send,” the word is outside of your hands. Most maintenance management programs usually don’t give their customers visibility into account deliverability response or statistics rates. That can be essential to quantify the achievements of medical outreach campaigns.

Usually takes the guesswork out of determining Care Message if a message was delivered. And also gives clients the vital information that they need employing My country mobile’s LookUp attribute, augmented. My country mobile’s programmable messaging and voice.

Staying Linked for health

Let’s mention that a customer is delivering a set of text messages to encourage at-risk people to get cancer screenings. They are employing My country mobile-powered programmable voice and programmable messaging onto. The stage they can readily segment their target collections, establish which amount they should contact, and also see the way they should contact them–via Voice or even SMS. My country mobile LookUp is also an essential role in making all these conclusions.

Before applying My country mobile, the staff used an alternate API provider to learn more in their clients’ figures. The remedy did not climb with CareMessage’s success and user development. Care Message It had been overly pricey and way too unreliable. It needed an intelligent means to manage their customer outreach. And a communications system that will provide insight into account deliverability. Cofounder and also VP of product or service, Cecilia Corral. Chose My country mobile to your project because it had been the”most useful option to rely on to deliver messages.”

When clients import numbers, they’re mechanically sorted by way of My country mobile LookUp. To figure out which amount is a landline and which number can be a portable unit. Significantly more than 25 percent of CareMessage’s people have landlines, whereas only 21% have both a landline and mobile.

SMS may be the simplest means to ship information and gather answers at the correct time.


My country mobile LookUp lets virtual CareMessage clients prevent paying texts which will never be delivered into your landline and enables them to trickle to a cell telephone. And also uses a My country mobile-powered fall back to mechanically telephone individuals who usually do not respond to text messages. The focused outreach has radically increased response rates because of its clientele.

The other CareMessage client, a federally qualified health center (FQHC) from the Los Angeles region, delivered appointment reminders. To above 50,000 people that had previously missed appointments or had not been in the FQHC for a little while. In a single day, the FQHC watched 12,000 appointments booked.

A growing number of clients are applying SMS outreach to raise member retention. Which is evident from the volume of My country mobile-powered messages sends. In the last 1-2 months, CareMessage delivered near 1.5 million SMS. Corral is aware of what’s driving their clients’ success of VoIP.

“Text messaging may be the fastest simplest means to reach the particular community, also one which they’re knowledgeable about,” explained Corral. “Lots of those patients are open to communicating together with their providers; SMS could be the easiest way to deliver information and gather answers in real moments. With lower socioeconomic communities, if you create a smartphone program, you are devoting 50% of the populace,” said Corral Dailer.

With a natural medium of communicating connected into a stable platform, CareMessage delivers the very best of the two worlds. Patients receive timely messages from the moderate they prefer and also, therefore, are most familiar with it. CareMessage customers secure the scale and insight they need to run outreach campaigns. Also, the team in CareMessage is working to continue Singal’s assignment in Galveston–saving resides.